CitySavings ‘loan rangers’ continue to service teachers

Despite closed borders among localities due to the enhanced community quarantine in various parts of the country, sales associates of City Savings Bank (a subsidiary of Aboitiz banking and financial services unit Union Bank of the Philippines) continue to process loans for customers who have urgent needs for financial services.

The government has placed the country under a national state of calamity, with specific areas under enhanced community quarantine measures as COVID-19 cases continue to rise.

“Our lives have come to a standstill as we battle COVID-19 but I know that we at CitySavings have been working tirelessly to ensure that service to our customers remains unhampered. Our sales associates (‘loan rangers') now meet up with clients near checkpoint borders to process loans and they use our Loan Ranger application,” shared Lorenzo T. Ocampo, CitySavings President and Chief Executive Officer.

CitySavings' Loan Ranger application is the bank's unique lending facility which allows sales associates to physically go to areas to process and approve a loan without the customer needing to visit a branch.

To date, there are 188 loan rangers deployed in Luzon and 109 in Visayas and Mindanao. And since the enhanced community quarantine was implemented, CitySavings has been able to release 4,435 teachers' salary loans.

“The loan will help me a lot, particularly in this time of crisis where I need to buy food, my maintenance medicine, and important household necessities. I feel so relieved because of CitySavings' service. It was excellent and beyond my expectation,” said Concepcion Hechanova, a teacher at Polomolok Creek Integrated School.

Teacher Melanie Maranan from Ilat Elementary School in San Pascual, Batangas thanked CitySavings for being a reliable partner in this time of crisis. “They did not think twice to accommodate my loan application and met me personally despite the risks that the current situation brings. Their act of service is a testament of their love for us teachers. Thank you for your concern.”

In 2019, CitySavings' Loan Ranger was a finalist in the Bangko Sentral ng Pilipinas 16th Awards Ceremony, which honors visionaries of change in the financial services industry for stepping up into the forefront of development.

Meantime, CitySavings also found ways to continue delivering motorcycle loan services to clients. The bank announced earlier its extension of a 30-day loan payment moratorium for motorcycle loan borrowers in good standing.

“Our Motorcycle Loan Rangers have also become creative in sourcing and releasing motorcycles to clients. Branches watch out for each other by servicing both borrowers and depositors from other branches,” Ocampo added.

“Our work goes on and I am proud to stand shoulder to shoulder with all of you,” Ocampo said.