Waterfront Airport Hotel and Casino: Towards the “Better Normal”
As Cebu joins most of the world towards the “better normal,” the local hospitality sector is doing its best to make that objective a reality.
Waterfront Airport Hotel and Casino, one of Metro Cebu’s long-running hotels, is taking on the challenges of the times by leveling up its brand of warm and personable service.
“Waterfront Airport Hotel and Casino is excited to be part of rebuilding tourism,” says hotel manager Benhur Caballes. “The hotel has remained open in the past two years, and we’ve come up with immediate actionable programs not just to survive financially, but to better embody our Waterfront Culture, which has provided memorable experiences to our guests for years.”
Collaborating and coordinating with various LGUs and agencies to be of better assistance to domestic travelers, returning OFWs and soon-to-arrive international travelers, the hotel is taking a holistic approach in building up its “better normal” stance. Its F&B division, for example, has embraced a “homemade” approach in preparing certain dishes which make for unique buffet and ala carte menu offerings like corned beef and processed meats. The approach has not only yielded delectable offerings but also enhaces food preparation safety. Led by its new executive sous chef Flosander Taborada, the hotel’s food division is also gearing to unveil a special food to-go highlight in the weeks to come.
Its housekeeping division, led by executive housekeeper Franklin Mandin, continues to adhere and implement health standards and protocols that ensure the safety of guests and hotel personnel. Having been operational throughout the course of the pandemic, the department has honed its best practices of keeping the hotel’s rooms, facilities and amenities safe and regularly disinfected.
For its part, the hotel’s human resources division, which it refers to as its Peers Services Division, is also implementing programs intended for hotel staff and personal. Led by peers services manager Eda Abellano, the department has effectively coordinated Covid-19 vaccinations and boosters for employees, as well as extended the effort to employees’ immediate family members. The department is also developing programs geared to address concerns pertaining to mental health and wellbeing of employees.
Guided by the virtues of adaptability and empathy, Waterfront Airport Hotel and Casino upholds, and even continually improves, the Waterfront Culture as it navigates to the “better normal.”