Globe opens first Visayan language customer service
Globe Telecom marked another milestone in the Philippine telecommunication industry, offering the first trilingual customer service to provide Visayan language option to subscribers.
Company officials said the launch of the new customer service with a Cebubased contact center dedicated to Visayanspeaking customers allows subscribers to converse with Globe easily in their vernacular of choice. This is aligned with the company’s thrust of constantly innovating customer experience by giving customers choices to make their Globe experience more personal.
The Visayan language is the second most-widely spoken language in the country, with over 20 million Filipinos speaking the language in various provinces and cities in Visayas and Mindanao.
“Once again, we are raising the bar of customer experience. By having a Cebubased contact center, we are able to break the language barrier experienced by a number of our Visayan subscribers today. Customers will now be delighted to find that our dedicated agents who are based in Cebu truly understand our customers in their language and can converse with them fluently to provide solutions to their needs,” Globe customer experience head Joe Caliro said.
With the launch of this language option, Visayan-speaking customers will now have access to Globe/tm sales and after-sales services through a dedicated Visayan Interactive Voice Response System (IVRS). To access the new language option, just dial 730-1000 (landline) or 211 (mobile). By following the self-service IVRS voice prompts (in Visayan) callers are directed to a Visayan-speaking customer service representative based in Cebu. Visayan-speaking customers can inquire about any Globe mobile, landline or broadband services for sales, care or tech concerns.
In addition to the existing Talk2globe Hotline, customers can also conveniently learn and avail of the latest offers by calling the dedicated sales hotline at (02) 730-1010 toll-free from any Globe mobile or landline nationwide.
This hotline service is done in partnership with Aegis People Support, Tech Mahindra and Stream Global — three of the best-in-class contact center firms in the global business process outsourcing (BPO) industry.
Aside from this hotline service, Globe has set up additional self-service channels to allow customers to transact with Globe anytime of the day. These new Talk2globe channels include a chat service available on the Globe website or via Yahoo! Messenger by adding “TALK2GLOBECHAT” as your YM buddy. This free service provides real-time feedback from live customer service representatives who are on duty 24/7.
Globe subscribers anywhere in the Philippines can also chat with agents through SMS by simply texting HELP to 1234 for free.
Last Feb. 14, Globe also launched *143#, an easy-to-use quick-service menu that allow subscribers to access the latest information on Globe promos. Customers can now inquire and subscribe to call, text and browsing services at the touch of a button without having to memorize registration codes and access numbers. This free service also features quick access to Gcash transactions, downloads, information services, and Share-a-load. The menu can be accessed through any phone by simply dialing *143#.