NHMFC expands ISO 9001:2008 certification

The National Home Mortgage Finance Corp. (NHMFC) has expanded its International Organization for Standardization (ISO) 9001:2008 certification for its Borrower Counseling System, Vice President Jejomar Binay said Saturday.

Binay said NHMFC was awarded ISO 9001:2008 certification for its accounts servicing divisions for Rizal, National Capital Region, and Luzon.

The NHMFC was originally awarded ISO 9001:2008 certification for the Rizal Division in March 2013 after passing the two audit stages conducted by ISO third party auditing firm TUV SUD PSB Philippines, Inc. in December 2012.

“As the chairman of the government’s housing agencies in the country, it is a heart-warming experience to have a team that continues to effectively work and participate in nation-building and providing attention to the primary needs of every family,” the Vice President said during the awarding of the expanded certification.

Binay is the chairman of the Housing and Urban Development Coordinating Council (HUDCC) and chairman of the board of the key shelter agencies under HUDCC, including NHMC.

The housing czar lauded NHFMC president Felixberto Bustos, saying NHMFC’s responsiveness in excellent customer service through the years has helped pave the way towards housing opportunities for everyone.

“The much coveted ISO 9001:2008 certification awarded to NHMFC is proof that you continue to show your strongly dedicated efforts and commitment in addressing the needs of your clients,” he said.

NHMFC is currently working on the certification for its Litigation and Securities and Mortgage Custodianship Divisions. Meanwhile, to further improve services for its clients, Binay said NHMFC is also considering tapping telecommunications companies as collection service partners.

“There is a proposal to partner with Smart Communications or Globe Telecom for NHMFC’s electronic payment services,” the housing czar said.

“Given that most Filipinos are using mobile services, this will make it easier for NHMFC clients to pay their monthly amortizations,” the Vice President added.

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Vice President and HUDCC Chairman Jejomar Binay, who also chairs the NHMFC board of directors, accepts the ISO 9001:2008 Certificate from TUV SUD PSB Philippines, Inc.’s general manager Femelyn Lati (right) for the NHMFC’s Expanded ISO Certification...