Lufthansa opens Alabang service center
German aviation group Lufthansa opened Thursday a service center in Alabang to handle financial and customer service functions.
The new facility under Lufthansa Services Philippines (LSP) was put up as a result of the partnership of Lufthansa Global Business Services ( LGBS) and Lufthansa InTouch (LH InTouch).
Kay Kratky, who serves as Austrian Airlines CEO and is part of the Lufthansa German Airlines board, said the new facility, which covers about 4,000-square meters, would have around 450 employees involved in finance and customer service tasks in over a period of two years.
In particular, 250 consultants would be working for LGBS to perform mainly financial accounting services, while 190 customer service consultants would be working with LH InTouch to provide assistance to passengers of Lufthansa and other airlines within the group in booking tickets as well as processing baggage inquiries.
As of September, the facility already had 100 employees.
“The opening of the facility expresses our trust and confidence in the Philippines,” Kratky said.
LGBS head Astrid Hartmann said the group was initially looking at India for setting up a service center, but decided to go for the Philippines because of the available talent pool here.
“We felt it mattered that we’re here,” she said.
Kratky said Manila is now an attractive business location due to its excellent academic educational system, communication infrastructure, and extensive business know-how in the service industry.
The establishment of the service center is expected to help facilitate exceptional service for passengers and business clients of the group.
Apart from LGBS and LH InTouch, the group has operations in the Philippines through Lufthansa Technik which has a maintenance, repair and overhaul facility in Manila.