The Philippine Star
Sitel cited at Stevie APAC Awards 2018
Sitel, the BPO subsidiary of Sitel Group, one of the world’s largest customer experience management companies, was honored with two illustrious Bronze Stevie Awards.
The company’s Sitel Academy received the “Award for Innovation in Community Relations and Public Service Communications: Engagement and Retention in the BPO Industry” took home the “Empowering the Youth and Aspiring BPO Professionals through CSR,” and the People First Program: Employee Award for Innovation in Human Resource Management, Practice and Planning.
The latest awards for the global customer care giant further highlight Sitel’s commitment to innovative people-centric programs and their passion to provide BPO training to the youth and the next generation of customer care professionals.
“We’re honored to be a Stevie awardee. This recognition affirms that our investments indeed make a difference in people’s lives,” said Craig Reines, chief operating officer, Sitel APAC.
The company’s pioneer training program, Sitel Academy, has provided free essential skills training for nearhire BPO professionals and the youth. Sitel Academy has also established partnerships with 147 universities throughout the country and with government organizations, such as the Department of Labor and Employment (DOLE), and the Commission on Higher Education (CHED).
Since 2012 Sitel Academy has successfully enhanced the skills of 18,705 graduates, with improved passing rates of 70-93 percent in screening tests for contact center jobs. More than half, or 54 percent of Sitel Academy alumni have been employed in the BPO industry.
Besides providing educational and employment opportunities for future BPO professionals, Sitel fosters an inclusive, diverse, and fun workplace for its people. Through the People First Program it has instituted company-wide campaigns and events to further engage their associates. Training and development programs afford associates chances to upskill and pursue future promotional opportunities.