FOTON beefs up after-sales via ‘service truck’
THEIR light- and heavy-duty trucks are already world-class in design and quality, and now FOTON is raising the bar in aftersales service as well.
United Asia Automotive Group, Inc. (UAAGI), the official distributor of FOTON vehicles in the Philippines, is sweetening its after-sales service with the EC Mobile Service Truck Program.
This will allow official authorized mechanics using specialized FOTON tools and genuine parts to provide quality service on-site to a growing number of customers.
“We are aware that not all our customers are in close proximity to a dealership,” said UAAGI president Rommel Sytin. “That is a pain point we want to address with this new and timely service.”
The EC Mobile Truck is a FOTON Tornado light-duty truck fitted with a customized body accommodating a service office that also showcases essential tools to be able to perform Preventive Maintenance Schedule (PMS) and other minor to major repairs.
These services can be performed through the use of special equipment including a 3.5-kilowatt generator set used to supply electric power to tools such as a 1.5hp air compressor, an impact wrench used when making a tire change and any variety of mechanical needs, two large-capacity oil pans to avoid spilling of used oil which are then transferred to the built-in used oil depository tanks when performing PMS, a creeper for the technician to comfortably perform underchassis work, and a variety of essential and precession hand tools. Completely self-sufficient, the truck is a veritable mobile FOTON casa which can go to where the vehicles to be serviced are.
For individual dealerships, the EC Mobile Service Truck effectively extends their service range. “We believe that people needn’t be inconvenienced unnecessarily by having to bring to their FOTON vehicles to the shop for preventive maintenance work or repair,” added Sytin. “And this opens doors for our dealers as well to realize even greater business by freeing up workshop space at the dealerships themselves.”
Designed with a swing-up canopy and dropside panel which functions as a working bench, the EC Mobile Truck also boasts two sets of 220volt outlets, anti-skid flooring, and a first-aid cabinet. Mechanics can perform repairs even at night with the supplied spotlights.
“For now, only select FOTON dealerships are exclusively offering this new aftersales service, but the motoring public can expect that the EC Mobile Service will be available at the rest of our dealership network across the country soon.” added Sytin.
This innovation is expected to be of particular benefit to fleet customers who now only need to identify a dedicated servicing day when the service truck and its crew can go to their location. This promises less downtime for the trucks—a key advantage in business operations. Even passenger vehicle owners can leverage the service.
This comes after the introduction of another aftersales program, the EC (Easy and Convenient) Genuine Parts where customers may inquire and order accurate parts for their FOTON vehicle through a hotline number (0999-999-9996). This will keep the customers from worrying about the authenticity and availability of the parts in its total ownership experience, whether within the warranty or postwarranty period.
The key unique selling points of the EC Genuine Parts program are first, the accessibility of getting in touch with a representative and having parts inquiries answered via call/sms. Second is the accuracy of finding the right parts with varied and extensive search options and lastly, the ease of having the parts claimed at the nearest FOTON dealership in their location.
“We are confident that these services will help both our dealerpartners and our customers by positively enhancing their FOTON brand experience. The EC Mobile Service Truck Program underscores a commitment we’ve made since the beginning of our operations here – one of constant improvement in the quality of our customer service,” concluded Sytin.
FOTON is Asia’s largest manufacturer of passenger and commercial vehicles including vans, pickups, SUV, light duty trucks, heavy duty trucks and heavy machinery. Purchase your FOTON vehicles only at UAAGI/FMPI accredited dealerships. For more inquiries, visit www.foton.com.ph or call 0999-999-9998.