SITEL’s exec shares development strategies at HR Summit

Haidee Enriquez , Sitel Group’s chief people officerPHANZ joined the Philippine HR Summit for a panel session entitled “Young Leaders Maturity.” The interactive panel focused on best practices and perspectives on developing leadership maturity particularly amongst the young generation.

As shared by Enriquez: “One of the top challenges in people management, particularly in hyper-growth industries like the IT-BPM sector is leadership readiness and maturity. Sitel is a true representation of a modern, borderless and global work environment, with four generations represented in our workforce. So we recognize the importance of developing leaders who are adept at leading across generations and geographies. Hence, we have created an ecosystem where these diverse associates have opportunities to connect, work with and learn from one another.

Enriquez cited examples like Workplace, a social and digital channel for connecting all of Sitel’s 75,000 associates globally, and The Empower Center, where associates are provided self-directed web learning content and the chance to attend virtual classes with participants from all over the world.

She further explained: “The company strives to bring together its large diverse workforce and harness its collective genius through shared experiences. At Sitel, cross-functional, cross-geographical, cross-generational project teams are quite the norm, and coaching and mentoring programs are provided to young leaders to fast-track their development.