Watchmen Daily Journal

New technology could automate Bacolod City call centers

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The Bacolod Blockchain Initiative, which seeks to introduce the city to new internet technology, including cryptocurr­ency, was held at the Carlos Hilado Memorial State College Talisay City campus yesterday, where the concept of automated call centers was brought up as a possibilit­y for business process

(BPO) firms.

According to DynaQuest Technology Services CEO Randy Knutson, “Blockchain technology will help the Philippine BPO industry migrate to [the] next digital wave and create new jobs, and preserve existing jobs that will be replaced by outsourcin­g artificial intelligen­ce-based call centers.”

Earlier this year, Socioecono­mic Planning Secretary Ernesto Pernia told ABS-CBN News, BPO firms need to upgrade worker skills since “companies look increasing­ly towards artificial intelligen­ce.”

Marañon was hospitaliz­ed.

“He was hospitaliz­ed so he can have rest,” she explained.

Meanwhile, she said work at the Provincial Capitol was not affected by the governor's absence, but noted, personal courtesy calls are not allowed for the time being./DGB,

WDJ

 ??  ?? (From left) BNeFIT President John Dave Duenas, Jason Tuason and Gail Macapagal of Dynaquest, Daniel Adams of Ethereum World, Bacolod City Councilor Em Ang, City Administra­tor John Orola, Angela Sunga of Global Webforce, Chris Thompson of Ethereum,...
(From left) BNeFIT President John Dave Duenas, Jason Tuason and Gail Macapagal of Dynaquest, Daniel Adams of Ethereum World, Bacolod City Councilor Em Ang, City Administra­tor John Orola, Angela Sunga of Global Webforce, Chris Thompson of Ethereum,...

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