Watchmen Daily Journal
New technology could automate Bacolod City call centers
The Bacolod Blockchain Initiative, which seeks to introduce the city to new internet technology, including cryptocurrency, was held at the Carlos Hilado Memorial State College Talisay City campus yesterday, where the concept of automated call centers was brought up as a possibility for business process
According to DynaQuest Technology Services CEO Randy Knutson, “Blockchain technology will help the Philippine BPO industry migrate to [the] next digital wave and create new jobs, and preserve existing jobs that will be replaced by outsourcing artificial intelligence-based call centers.”
Earlier this year, Socioeconomic Planning Secretary Ernesto Pernia told ABS-CBN News, BPO firms need to upgrade worker skills since “companies look increasingly towards artificial intelligence.”
Marañon was hospitalized.
“He was hospitalized so he can have rest,” she explained.
Meanwhile, she said work at the Provincial Capitol was not affected by the governor's absence, but noted, personal courtesy calls are not allowed for the time being./DGB,