New tech­nol­ogy could au­to­mate Ba­colod City call cen­ters

Watchmen Daily Journal - - Front Page -

The Ba­colod Blockchain Ini­tia­tive, which seeks to in­tro­duce the city to new in­ter­net tech­nol­ogy, in­clud­ing cryp­tocur­rency, was held at the Car­los Hi­lado Me­mo­rial State Col­lege Tal­isay City cam­pus yes­ter­day, where the con­cept of au­to­mated call cen­ters was brought up as a pos­si­bil­ity for busi­ness process

(BPO) firms.

Ac­cord­ing to Dy­naQuest Tech­nol­ogy Ser­vices CEO Randy Knut­son, “Blockchain tech­nol­ogy will help the Philip­pine BPO in­dus­try mi­grate to [the] next dig­i­tal wave and cre­ate new jobs, and pre­serve ex­ist­ing jobs that will be re­placed by out­sourc­ing ar­ti­fi­cial in­tel­li­gence-based call cen­ters.”

Ear­lier this year, So­cioe­co­nomic Plan­ning Sec­re­tary Ernesto Per­nia told ABS-CBN News, BPO firms need to up­grade worker skills since “com­pa­nies look in­creas­ingly to­wards ar­ti­fi­cial in­tel­li­gence.”

Marañon was hos­pi­tal­ized.

“He was hos­pi­tal­ized so he can have rest,” she ex­plained.

Mean­while, she said work at the Provin­cial Capi­tol was not af­fected by the gov­er­nor's ab­sence, but noted, per­sonal courtesy calls are not al­lowed for the time be­ing./DGB,

WDJ

(From left) BNeFIT Pres­i­dent John Dave Due­nas, Ja­son Tua­son and Gail Ma­ca­pa­gal of Dy­naquest, Daniel Adams of Ethereum World, Ba­colod City Coun­cilor Em Ang, City Ad­min­is­tra­tor John Orola, An­gela Sunga of Global Web­force, Chris Thomp­son of Ethereum,...

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