Attitude in change
Assuming that attitude presupposes a strong character and marked personality traits, it’s important to avoid any confusion with resistance, imposition and stubbornness. Understanding what travelers want, or whether the concepts are really adapted to real demand, needs a great mental opening, both in the capacity to receive feedback, or the capacity to analyze and understand the information received. Above all we need to accept change, even if these may seem different from our personal convictions.
One of the common mistakes we face everyday is to take small examples, based on self-knowledge, as universal truths, resisting to strategic moves or even simple, yet extremely positive changes. Having an open attitude and accepting changes is so fundamental if we want to point our value proposition to what guests really value.