HIA can­di­date for World’s Best Air­port at Sky­trax Awards

Gulf Times - - QATAR -

Qatar’s world-class Ha­mad In­ter­na­tional Air­port (HIA) is a can­di­date for the “World’s Best Air­port 2019” awards by Sky­trax.

The Sky­trax World Air­port Awards is the “most pres­ti­gious” ac­co­lade for the air­port in­dus­try, voted by cus­tomers in the largest an­nual global air­port cus­tomer sat­is­fac­tion sur­vey.

Ear­lier this year, HIA had been ranked the 5th Best Air­port in the World at the Sky­trax World Air­port Awards 2018. The air­port has been recog­nised for its in­no­va­tive fa­cil­i­ties, five-star cus­tomer ser­vice and state-ofthe-art ter­mi­nal which can ac­com­mo­date more than 30mn pas­sen­gers an­nu­ally, and de­scribed as the most ar­chi­tec­turally sig­nif­i­cant ter­mi­nal com­plex in the world.

Sky­trax has also recog­nised HIA’s best-in-class ser­vice by pre­sent­ing it with the ‘five-star’ air­port sta­tus, which made HIA the only air­port with this clas­si­fi­ca­tion in the Mid­dle East.

HIA has also won the ‘Best Air­port in the Mid­dle East’ ti­tle for four years in a row and ‘Best Staff Ser­vice in the Mid­dle East’ for three years in a row.

HIA chief op­er­at­ing of­fi­cer Badr Mo­hamed al-Meer said, “We are proud of HIA’s sta­tus among the best air­ports in the world, and we will con­tinue to de­liver on our ex­cep­tional cus­tomer ser­vice and op­er­a­tional ex­cel­lence, keep­ing the pas­sen­ger at the heart of ev­ery­thing we do. Our in­vest­ments in cut­tingedge tech­nol­ogy, unique hospi­tal­ity and vast re­tail of­fer­ings as well as our out­stand­ing art col­lec­tion have shaped our air­port as a dis­tinct icon for both Qatar and the rest of the world. As Sky­trax Awards ac­knowl­edge the pi­o­neers in the air­port in­dus­try, we look for­ward to main­tain­ing HIA’s po­si­tion among the Best Air­ports in the World in 2019 and be­yond.”

Pas­sen­gers who have ex­pe­ri­enced HIA’s award-win­ning ser­vices and fa­cil­i­ties can visit Sky­trax’s World Air­port Sur­vey web­site and vote for the air­port based on cat­e­gories in­clud­ing ter­mi­nal com­fort, food and bev­er­age, air­port shop­ping and cus­tomer as­sis­tance. Vot­ing re­sults will be an­nounced in March next year.

The Sky­trax World Air­port Awards are based on 12.85mn cus­tomer nom­i­na­tions across 110 na­tion­al­i­ties of air trav­ellers and in­clude 410 air­ports world­wide.

The sur­vey eval­u­ates cus­tomer sat­is­fac­tion across 39 key per­for­mance in­di­ca­tors for air­port ser­vice and prod­uct - from check-in, ar­rivals, trans­fers, shop­ping, se­cu­rity and im­mi­gra­tion, through to de­par­ture at the gate.

Pas­sen­gers can vote for HIA by vis­it­ing the Of­fi­cial Sky­trax Awards web­site at http://www. worl­dair­port­sur­vey.com/Sur­veys/fa­vorite_air­port.html

HIA had been ranked the 5th Best Air­port in the World at the Sky­trax World Air­port Awards 2018.

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