HMC ex­pands med­i­cal re­ports pre­mium de­liv­ery ser­vice

Qatar Tribune - - Front Page -

PA­TIENTS re­quest­ing copies of their med­i­cal re­port from Al Wakra Hos­pi­tal, The Cuban Hos­pi­tal, and Hazm Me­baireek Gen­eral Hos­pi­tal will now be able to have them de­liv­ered by Qatar Post to their home as part of pre­mium ser­vices of­fered to pa­tients by Ha­mad Med­i­cal Cor­po­ra­tion (HMC).

This ser­vice is al­ready avail­able at Ha­mad Gen­eral Hos­pi­tal, Ru­mailah Hos­pi­tal, Heart Hos­pi­tal, and the Na­tional Cen­ter for Cancer Care and Re­search (NCCCR) and pro­vides pa­tients with the op­tion to re­quest Qatar Post de­liver their med­i­cal re­ports to their doorstep, for a small fee.

“We re­ceived very pos­i­tive feed­back from pa­tients about the con­ve­nience and re­li­a­bil­ity of the new ser­vice. Un­der the new ser­vice, pa­tients only have to visit the hos­pi­tal once – to re­quest their re­port – and then HMC and Qatar Post take care of the rest,” said Nasser al Naimi, HMC’s Deputy Chief of Qual­ity, Cen­ter for Patient Ex­pe­ri­ence and Staff En­gage­ment and Di­rec­tor of the Ha­mad Health­care Qual­ity In­sti­tute.

In 2018, HMC’s Nesma’ak (cus­tomer ser­vice) teams re­sponded to more than 46,000 en­quiries about patient med­i­cal re­ports. Naimi said the new pre­mium ser­vice sim­pli­fies the process of ob­tain­ing med­i­cal records, mak­ing it more con­ve­nient for pa­tients and help­ing to re­duce un­nec­es­sary patient vis­its to hos­pi­tals.

“Cur­rently, ob­tain­ing med­i­cal re­ports re­quires a patient, or their rep­re­sen­ta­tive, to visit one of our hos­pi­tals on mul­ti­ple oc­ca­sions. The col­lab­o­ra­tion with Qatar Post re­moves this ex­tra step,” said Naimi.

Un­der the new sys­tem, pa­tients re­quest­ing to have their med­i­cal re­port de­liv­ered by Qatar Post will be asked to pro­vide their Qatar ID num­ber, a mo­bile phone num­ber, and a de­liv­ery ad­dress.

They will also be asked to choose a de­liv­ery time. De­liv­ery times will vary de­pend­ing on the com­plex­ity of the re­port re­quested.

Naimi ex­plained that the day be­fore the agreed de­liv­ery date, a Qatar Post cus­tomer ser­vice rep­re­sen­ta­tive will call the patient to con­firm the de­liv­ery time and lo­ca­tion. Then on the agreed date and time, a Qatar Post rep­re­sen­ta­tive will de­liver the re­port and col­lect a de­liv­ery fee of QR50 in cash.

Naimi said the new de­liv­ery sys­tem will be rolled out to other HMC hos­pi­tals in the com­ing months, ben­e­fit­ing even more pa­tients.

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