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How three business owners turn customers into brand evangelists. Your company is nothing without its customers. They’re the source of your revenue and, if you keep them happy enough, can even help you attract more business. But this is...
Replacing humans with AI is a recipe for mediocrity. In February, Jack Dorsey, the CEO of Block, announced that the company was laying off more than 4,000 workers because AI has “changed what it means to build and run a company.” He further...
Ben Van Leeuwen on his ice cream company’s biggest pivot yet. Eighteen years into building the premium ice cream business he co-founded, Ben Van Leeuwen has hardly settled into his role as CEO. “I’m nervous. I’m anxious. I’m excited,” he tells...
These businesses prove that it pays to focus on employee retention. WITH ALL THE RECENT CHATTER about HR trends like job hugging and quiet quitting, you’d be forgiven if you missed the larger shift—one that has come to define the very best...
