The experience of COVID-19 patients within the Kingdom

The novel coronavirus (COVID-19) has infected millions of people worldwide, causing a burden on global health care systems.

The alarming increase in cases in the Western world, in particular the US, UK,

Italy, and Spain, highlights desperate health care systems attempting to combat a pandemic that has escaped their control. In contrast, the Kingdom of Saudi Arabia moved swiftly to limit the spread of COVID-19 within its borders.

The Ministry of Health has empowered the Saudi population by raising awareness of preventive measures.

Below is a list of suggestions for frontline personnel and health care workers striving to enhance the experience of COVID-19 patients.

First, introduce yourself to the patients. Dr. Kate Granger was diagnosed with cancer and observed that health

COVID-19 patients need to have sufficient information about their care plan and treatment

options.

care workers where she was receiving treatment were not introducing themselves to her. She felt that they were treating her like a disease, and not like a person. She created an online campaign — #hellomynameis — to remind health-care staff of the importance of introducing themselves to patients. Second, establish a relationship with patients and their families before proceeding to the care plan. Third, use compassionate communication to address the patient’s feelings. COVID-19 patients may experience guilt and shame for transmitting the infection to their loved ones.

Fourth, explain the process of care to patients. Elderly COVID-19 patients and patients with chronic diseases require intensive medical attention.

Fifth, involve patients in care decisions. Uncertainty contributes to their feeling of helplessness. So COVID-19 patients need to have sufficient information about their health condition, their care plan, and treatment options so that they can partner with you in decisions pertinent to their care. Engaging patients in options of care will help them feel empowered and give them a sense of control during their treatment.