Avaya brings OneCloud CCaaS solution to KSA

Avaya, a provider of customer experience solutions in the Middle East and Africa, has expanded the availability of its OneCloud CCaaS contact center solution into 40 countries, including Saudi Arabia. With this expanded availability, Avaya is providing local organizations with digital capabilities that better connect customers and employees across any touchpoint, modality, device, and channel. Avaya OneCloud CCaaS is a key part of the AI-powered Avaya OneCloud experience platform that includes CCaaS, UCaaS and CPaaS, and which completely redefines how organizations empower an on-demand workforce to deliver optimal experiences for today’s “everything customer.” “With OneCloud CCaaS, Avaya is combining expanded digital capabilities with a full-range of deployment options across public, private and hybrid cloud, to enhance the total experience for customer and employee engagement,” said Mary Wardley, vice president, CRM Applications, IDC.