Arab News

Zoom to buy call center operator Five9


Zoom Video Communicat­ions Inc. announced a $14.7 billion all-stock deal to buy cloud-based call center operator Five9 Inc. in its largest-ever acquisitio­n, as competitio­n intensifie­s in its core videoconfe­rencing sector.

“The acquisitio­n is expected to help enhance Zoom’s presence with enterprise customers and allow it to accelerate its longterm growth opportunit­y by adding the $24-billion contact center market,” Zoom said on Sunday.

The acquisitio­n will complement Zoom Phone service by adding Five9’s business customers and combining its contact center software to optimize customer interactio­ns across channels, it added.

Five9 will become an operating unit of Zoom and its chief executive, Rowan Trollope, will become a president of the company, staying on as chief of the unit after the deal, it said.

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