Avaya named ‘Leader’ by Aragon Research

Global communications provider Avaya has been named a “Leader” in The Aragon Research Globe for Intelligent Contact Centers (ICC) 2021.

According to the report, authored by Aragon Research CEO and lead analyst Jim Lundy, Avaya “has continued to execute in both contact center and unified communications and collaboration offerings. Avaya has one of the largest contact center installed bases, offering private, public, and hybrid cloud.” The report goes on to note Avaya’s portfolio, which includes Avaya OneCloud CCaaS, an AI-powered, multi-cloud, experience platform that “enables organizations to create and deliver in-the-moment experiences” and is designed to “meet sophisticated customer needs, whilst offering organizations the speed and agility to innovate and change on demand.”

The Aragon Research Globe is a market evaluation tool that graphically depicts Aragon Research’s evaluation of a specific market and its component vendors.