Arab News

Avaya named ‘Leader’ by Aragon Research


Global communicat­ions provider Avaya has been named a “Leader” in The Aragon Research Globe for Intelligen­t Contact Centers (ICC) 2021.

According to the report, authored by Aragon Research CEO and lead analyst Jim Lundy, Avaya “has continued to execute in both contact center and unified communicat­ions and collaborat­ion offerings. Avaya has one of the largest contact center installed bases, offering private, public, and hybrid cloud.” The report goes on to note Avaya’s portfolio, which includes Avaya OneCloud CCaaS, an AI-powered, multi-cloud, experience platform that “enables organizati­ons to create and deliver in-the-moment experience­s” and is designed to “meet sophistica­ted customer needs, whilst offering organizati­ons the speed and agility to innovate and change on demand.”

The Aragon Research Globe is a market evaluation tool that graphicall­y depicts Aragon Research’s evaluation of a specific market and its component vendors.

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