One step back, two steps for­ward

CLEO (Singapore) - - ADULTING -

When and how you say “no” at work will de­pend on many fac­tors, in­clud­ing how much is on your plate and the peo­ple in­volved. But here are a cou­ple of things you can try the next time you need to turn some­one down. Just say­ing you’re busy won’t cut it, so take some time to ex­plain your “no”. For ex­am­ple: “The team is al­ready work­ing over­time to fin­ish the re­port by Tues­day. Is there some­thing we could do to help af­ter that?” Use a neu­tral but firm tone when say­ing no, as a meek tone may prompt the per­son to keep push­ing, while a hos­tile and ag­gres­sive tone could dam­age your re­la­tion­ship. Keep your body lan­guage open by main­tain­ing eye contact and keep­ing a re­laxed pos­ture.

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