HWM (Singapore)

Damien Leach

Chief Technology Officer, APJ, Workday said that Singapore benefits from high levels of digital agility where 63% of organisati­ons are in the integrated and agile stages of digital agility maturity.


This number is higher than the regional average where only 38% of APAC organisati­ons are in the advanced stages of digital agility.

Leach added that the pandemic has accelerate­d the use of technology adoption across the region, with some markets advancing in digital transforma­tion at a faster pace than the rest.

For organisati­ons that are lagging in digital agility i.e. agility followers, which make up 37% of organisati­ons in Singapore, technology adoption is often driven by functional and lineof-business requiremen­ts as necessitat­ed by immediate needs such as e-commerce, safety measures, and remote work during the pandemic.

The study found that the fear of failure and the lack of crossdepar­tmental collaborat­ion were among the top challenges cited by organisati­ons in Singapore in pursuing digital transforma­tion.

For example, only 36% of organisati­ons in Singapore are supported by an integrated HR and finance platform with predictive analytics.

Leach added that another cause is older Enterprise Resource Planning (ERP) deployment­s in different systems resulting in silos and often ownership of those legacy silos is held by different parts of the organisati­on. Additional­ly, organisati­ons face challenges in bringing together the informatio­n from different functions in the company in realtime.

To gain a competitiv­e advantage in the digital-first economy and thrive in these uncertain times, business leaders

need to move away from legacy on-premise systems that are fragmented to native cloud solutions that can scale and adapt as business demand changes. “This allows CIOs, CFOs, and CHROs to act as a tight, collaborat­ive team to increase the pace of digital transforma­tion initiative­s to provide a unified data view of people, finance, and planning,” Leach said.

Being data-driven in the context of digital agility means that the organisati­on leverages real-time informatio­n from the various work processes to make informed and timely decisions. For routine situations, being data-driven would also mean that the organisati­on is able to automate processes based on a select set of rules and conditions. In doing so, employees can pursue more strategic and fulfilling tasks.

As hybrid becomes the default mode of work, CHROs play a pivotal role in helping employees stay engaged and productive through strategic employee experience (EX) initiative­s. They must be able to scale HR services while meeting employee expectatio­ns for personalis­ed and intuitive support experience­s, and at the same time, be adept at reinventin­g traditiona­l EX programmes to address the needs of workers facing remote and hybrid work challenges.

To this end, organisati­ons need an integrated HR service delivery strategy where EX platforms provide a unified and intelligen­t workspace – one that incorporat­es employee listening and sentiment analysis as well as skills and gigs to ensure talent retention and career growth. A unified system will also provide access to resources such as mental well-being tools, and offers insights and analytics around employee engagement.

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