Strengthening Qualtrics’ presence in the Southeast Asia is one of my key priorities. 2018 is particularly exciting for us as we have expanded our portfolio, working with over 90 customers, including OCBC Bank, Sephora and Singapore Post, in the region. Following the launch of our SEA headquarters last September, we have also grown from a two-people team to ten employees. This year, I hope to bring mass awareness to organizations on how they can embark on a journey to better Experience Management, and provide them the foundation to compete and strive in the Experience Economy. In the Experience Economy, services have become increasingly commoditised. For organizations to gain a competitive edge, it is imperative that brands today have the ability to provide experiences that are engaging, memorable and personal. Each month, we will be performing workshops designed to help organizations excel in the Experience Economy. In today’s customer-centric economy, it is vital for businesses to look at how they can better manage experiences. However, beyond delivering exceptional customer experiences, brands should also focus on employee engagement as they are at the heart of any business. As the Head of Southeast Asia of the leading company in experience management, being able to better manage the four key pillars of our business—customer, product, employee and brand experiences—will be a key deliverable for me and my team this year.
Luxury travel means excellent service. Countless properties have beautiful rooms, grand lobbies and impressive facilities, but what transforms them into luxury hotels is service that’s warm, genuine and anticipatory. These acts of hospitality cannot be isolated occurrences—the staff must work cohesively to make you feel special at every turn. Mr. Gerard J Inzerillo || CEO Forbes Travel Guide
Luxury is at every moment feeling the magic of the universe, being in the right place at the right time, doing the right thing for the right reasons. Mr. Guillaume Levy-Lambert || Founder Art Porters
In this moment, I consider luxury to be as simple as one week of choice and experiences. You could consider having an extensive catalog of memories of extraordinary events to be the greatest of treasures. Mr. Matthew Shwang || Principal Hassell
MY NEXT BIG THING Mr. Foo Mao Gen || Head of Southeast Asia Qualtrics
Simple elegance that creates space to unwind, enjoy, connect and celebrate. No pretention. No cluttering bells and whistles. Just thoughtful service and beautiful design. Ms. Margie Warrell || International Speaker & Bestselling Author
Freedom is luxury. Financial, psychological, and physical freedom to do whatever you want whenever you want. Not being tethered to any one place, product, or person is the ultimate freedom. Ms. Amelia Abdullahsani || Managing Director Ameliorate International
Luxury is the appreciation of life made visible. Mr. Nathan Yong || Founder Nathan Yong Design