Mr. Bertrand Saillet
MANAGING DIRECTOR FCM Travel Solutions & Flight Centre Travel Group, Asia
To conquer the risk of being eclipsed by digital start-ups, corporate travel companies will increasingly leverage technologies not only to transform their offering but also innovate within the organization.
With the increased demand for personalized, seamless and safe travel, the industry will see some exciting opportunities and developments, including incorporation of blockchain, data science and predictive analytics.
However, while it is easy to jump on the innovation bandwagon, it will be extremely important for business leaders to ensure that employees are prepared for the change. In the human-machine era, the key to successful transformation is to make employees feel confident of their skills, and to use the technology to augment their capabilities.
This year, FCM Travel Solution’s investment in its people, new clients and more advanced technology offerings, including its travel-intelligent chatbot SAM, paid off handsomely with the company being named ‘Asia’s Leading Travel Management Company’.