Mr. Ber­trand Sail­let

MAN­AG­ING DI­REC­TOR FCM Travel So­lu­tions & Flight Cen­tre Travel Group, Asia

Portfolio - - PORTFOLIO -

To con­quer the risk of be­ing eclipsed by dig­i­tal start-ups, cor­po­rate travel com­pa­nies will in­creas­ingly lever­age tech­nolo­gies not only to trans­form their of­fer­ing but also in­no­vate within the or­ga­ni­za­tion.

With the in­creased de­mand for per­son­al­ized, seam­less and safe travel, the in­dus­try will see some ex­cit­ing op­por­tu­ni­ties and de­vel­op­ments, in­clud­ing in­cor­po­ra­tion of blockchain, data sci­ence and pre­dic­tive an­a­lyt­ics.

How­ever, while it is easy to jump on the in­no­va­tion band­wagon, it will be ex­tremely im­por­tant for busi­ness lead­ers to en­sure that em­ploy­ees are pre­pared for the change. In the hu­man-ma­chine era, the key to suc­cess­ful trans­for­ma­tion is to make em­ploy­ees feel con­fi­dent of their skills, and to use the tech­nol­ogy to aug­ment their ca­pa­bil­i­ties.

This year, FCM Travel So­lu­tion’s in­vest­ment in its peo­ple, new clients and more ad­vanced tech­nol­ogy of­fer­ings, in­clud­ing its travel-in­tel­li­gent chat­bot SAM, paid off hand­somely with the com­pany be­ing named ‘Asia’s Lead­ing Travel Man­age­ment Com­pany’.

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