Mr. Ashish Manchharam
FOUNDER AND MANAGING DIRECTOR 8M Real Estate
Guests will become increasingly demanding – and hotel operators will continue to innovate in order to differentiate their product among the typical hospitality models. We will continue to see a desire for personalized, exclusive and emotional guest experiences. The role of the concierge will shift towards a more localized and bespoke approach – offering their personal insights and off-the-beaten-track recommendations, to ensure the hotel experience is tailored to each guest and neighborhood. Technology will continue to play a part across all aspects of travel – from online booking apps to in-room check ins and user review websites holding an increasingly prominent place. And, undoubtedly, the impact that the ‘Instagrammability’ of a hotel has on a customer booking decision will continue to rise as we move into a more social media-driven global community. Ultimately, one trend will never cease to prevail – and that’s the authenticity of a hotel product. In such a competitive landscape, guests will remember something that offers genuine service, locally inspired and sympathetic design, and proven connections in the destination and its local culture.