Mr. Ashish Manch­haram

FOUNDER AND MAN­AG­ING DI­REC­TOR 8M Real Es­tate

Portfolio - - PORTFOLIO -

Guests will be­come in­creas­ingly de­mand­ing – and ho­tel op­er­a­tors will con­tinue to in­no­vate in or­der to dif­fer­en­ti­ate their prod­uct among the typ­i­cal hos­pi­tal­ity mod­els. We will con­tinue to see a de­sire for per­son­al­ized, exclusive and emo­tional guest ex­pe­ri­ences. The role of the concierge will shift to­wards a more lo­cal­ized and be­spoke ap­proach – of­fer­ing their per­sonal in­sights and off-the-beaten-track rec­om­men­da­tions, to en­sure the ho­tel ex­pe­ri­ence is tai­lored to each guest and neigh­bor­hood. Tech­nol­ogy will con­tinue to play a part across all as­pects of travel – from on­line book­ing apps to in-room check ins and user re­view web­sites hold­ing an in­creas­ingly promi­nent place. And, un­doubt­edly, the im­pact that the ‘In­sta­gramma­bil­ity’ of a ho­tel has on a cus­tomer book­ing de­ci­sion will con­tinue to rise as we move into a more so­cial me­dia-driven global com­mu­nity. Ul­ti­mately, one trend will never cease to prevail – and that’s the au­then­tic­ity of a ho­tel prod­uct. In such a com­pet­i­tive land­scape, guests will re­mem­ber some­thing that of­fers gen­uine ser­vice, lo­cally in­spired and sym­pa­thetic de­sign, and proven con­nec­tions in the des­ti­na­tion and its lo­cal cul­ture.

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