NICOLAS BETBEDERMATIBET

SVP, Software AG Our success in building truly connected enterprises is reliant on forging deep partnerships and relations with our customers. The pandemic created challenges for collaborative work, necessitating a rethink of operational processes and value propositions which were streamlined to be more specific and simpler to implement in a remote work setting. Using technologies to create new — or modifying existing - business processes, culture, and customer experiences is what digital transformation is all about. It’s exciting to see how new digital technologies are being implemented to meet changing business and market requirements. We constantly see our clients reimagine and reinvent their businesses, allowing digital business systems to become increasingly reliant on continuous integration of human and machine intelligence. Investments in technologies such as Artifical Intelligence, Machine Learning, as well as Data Driven Insights, will contribute significantly to sustainability both from a business as well as environmental survival and continuity perspective. Perhaps even more important than the technology itself will be for organisations to recognise that an essential component of successful digital transformation involves incorporating the right processes to manage newly implemented technology, such as the use of a well-defined Digital Thread and Device Augmentation for business process management.