Siri, what’s my bank balance?
Call centers are out, Siri is in. Gone are the days when a Singaporean has to dial a call center to do his bank transactions. OCBC bank recently launched a completely voice-enabled service for day-to-day banking and cashless payment transactions for their retail clients, which it said was a first in Singapore.
The innovation — which the bank coined as “voice-enabled conversational banking” — responds to their clients’ rising use of voice assistants on mobile devices and follows the rollout of a similar service to business banking clients, the bank said in a statement. A bit of setup is required though before commanding Siri to perform these common transactions: Users must update their iphone devices to at least IOS 11 software, download the latest versions of OCBC’S Mobile Banking App or OCBC Pay Anyone App, and learn a few of the command keywords required to activate Siri’s processes.
To conduct a bank balance check, for example, a client can ask “Hey
Siri, what’s my balance?”, or “How much money do I have in my bank account?” The client then needs to authenticate the transaction through fingerprint or facial recognition, depending on the user’s device and preference, after which the virtual assistant proceeds to deliver the requested banking information.
When it comes to e-payments, OCBC Bank said the voice-enabled service can be made instantly to any bank account in Singapore, including bank accounts not linked to Paynow, a nationwide peer-to-peer funds transfer service that enables funds transfers using mobile or NRIC numbers. Aditya Gupta, head of e-business Singapore at OCBC Bank. noted that they plan on adding more voice-enabled banking transactions in the future such as bill payments, money management and other common servicing requests.
Clients can also transfer funds by telling Siri whom to send the money to and how much to send.
In 2018, OCBC rolled out its voice-enabled banking services