Siri, what’s my bank bal­ance?

Singapore Business Review - - CONTENTS -

Call cen­ters are out, Siri is in. Gone are the days when a Sin­ga­porean has to dial a call cen­ter to do his bank trans­ac­tions. OCBC bank re­cently launched a com­pletely voice-en­abled ser­vice for day-to-day bank­ing and cash­less pay­ment trans­ac­tions for their re­tail clients, which it said was a first in Sin­ga­pore.

The in­no­va­tion — which the bank coined as “voice-en­abled con­ver­sa­tional bank­ing” — re­sponds to their clients’ ris­ing use of voice as­sis­tants on mo­bile de­vices and fol­lows the roll­out of a sim­i­lar ser­vice to busi­ness bank­ing clients, the bank said in a state­ment. A bit of setup is re­quired though be­fore com­mand­ing Siri to per­form these com­mon trans­ac­tions: Users must up­date their iphone de­vices to at least IOS 11 soft­ware, down­load the lat­est ver­sions of OCBC’S Mo­bile Bank­ing App or OCBC Pay Any­one App, and learn a few of the com­mand key­words re­quired to ac­ti­vate Siri’s pro­cesses.

To con­duct a bank bal­ance check, for ex­am­ple, a client can ask “Hey

Siri, what’s my bal­ance?”, or “How much money do I have in my bank ac­count?” The client then needs to au­then­ti­cate the trans­ac­tion through fin­ger­print or fa­cial recog­ni­tion, de­pend­ing on the user’s de­vice and pref­er­ence, af­ter which the vir­tual as­sis­tant pro­ceeds to de­liver the re­quested bank­ing in­for­ma­tion.

When it comes to e-pay­ments, OCBC Bank said the voice-en­abled ser­vice can be made in­stantly to any bank ac­count in Sin­ga­pore, in­clud­ing bank ac­counts not linked to Paynow, a na­tion­wide peer-to-peer funds trans­fer ser­vice that en­ables funds trans­fers us­ing mo­bile or NRIC num­bers. Aditya Gupta, head of e-busi­ness Sin­ga­pore at OCBC Bank. noted that they plan on adding more voice-en­abled bank­ing trans­ac­tions in the fu­ture such as bill pay­ments, money man­age­ment and other com­mon ser­vic­ing re­quests.

Clients can also trans­fer funds by telling Siri whom to send the money to and how much to send.

In 2018, OCBC rolled out its voice-en­abled bank­ing ser­vices

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