AIA Sin­ga­pore pi­o­neers per­sonal med­i­cal case man­age­ment ser­vice in part­ner­ship with Medix

Medix’ team of 300 in-house doc­tors and a global net­work of over 3,000 lead­ing spe­cial­ists en­able cus­tomers to re­ceive the best pos­si­ble treat­ment and sup­port through­out their med­i­cal jour­ney.

Singapore Business Review - - CONTENTS -

When Mrs Emily New woke up with a se­vere back pain in April 2017, she im­me­di­ately con­sulted a spe­cial­ist. “It was a huge con­cern be­cause I couldn’t even get out of bed,” she re­called. Hav­ing se­vere back pains for most of her life, a sur­geon sug­gested that she un­der­goes surgery to cor­rect the re­cur­ring prob­lem. How­ever, Emily was hes­i­tant. “My hus­band de­cided to ap­proach Medix and they did a re­view of my case.”

Medix, in part­ner­ship with AIA, pro­vided a com­pre­hen­sive re-as­sess­ment of the case. Armed with a net­work of health­care pro­fes­sion­als across dif­fer­ent med­i­cal fields, they were able to pro­vide a so­lu­tion that en­tails less sur­gi­cal in­ter­ven­tion for Emily. “They de­cided to rec­om­mend me a doc­tor that sug­gested a non sur­gi­cal ap­proach which was to in­ject steroid on my spine, Its been 15 months since the in­jec­tion and since then I had been pain free.” Emily noted.

Through its new part­ner­ship with Medix, AIA Sin­ga­pore aims to elim­i­nate pa­tients’ wasted time look­ing up doc­tors, seek­ing sec­ond and third opin­ions, and even un­der­go­ing repet­i­tive, un­nec­es­sary tests. Pa­tients can rely on Medix’s team of 300 in-house doc­tors and its global net­work of over 3,000 lead­ing in­de­pen­dent spe­cial­ists to give them the best care pos­si­ble. Medix has changed the ini­tial di­ag­no­sis in over 20% of the cases and im­proved treat­ment choices in over 43% of the cases.

Per­son­alised op­tions, con­tin­u­ing care

Medix will first sum­marise a cus­tomer’s med­i­cal his­tory and cur­rent test re­sults, col­lect mul­ti­dis­ci­plinary opin­ions from dif­fer­ent spe­cial­ists and hold mul­ti­dis­ci­plinary team dis­cus­sions.

Based on this, Medix will con­vey the most ad­vanced, up to date, and ap­pro­pri­ate tests to en­sure that the right di­ag­no­sis has been made, and then rec­om­mend and co­or­di­nate the best pos­si­ble treat­ment plan. This will in­clude re­fer­ral or rec­om­men­da­tion of the most suit­able doc­tor for the cus­tomer’s con­di­tion based on its own in­de­pen­dent qual­ity stan­dards. Sub­se­quently, Medix will con­tinue to sup­port cus­tomers, and work in col­lab­o­ra­tion with the cus­tomer’s treat­ing doc­tor, to deal with on-go­ing treat­ments, side-ef­fects, com­pli­ca­tions if any to en­sure best qual­ity care is pro­vided.

“This ser­vice is the first of its kind in Sin­ga­pore,” said Mr Patrick Teow, chief ex­ec­u­tive of­fi­cer of AIA Sin­ga­pore.

“This will help our cus­tomers fac­ing se­ri­ous med­i­cal con­di­tions by mak­ing sure they reach the right di­ag­no­sis as fast as pos­si­ble, have ac­cess to op­ti­mal treat­ment, and are sup­ported through­out their treat­ment jour­ney till re­cov­ery.”

Through this ex­clu­sive part­ner­ship, pol­i­cy­hold­ers can avail of Per­sonal Med­i­cal Case Man­age­ment (PMCM) ser­vices along ev­ery step in the man­age­ment of their se­ri­ous med­i­cal con­di­tions. Th­ese ser­vices in­clude med­i­cal as­sess­ment, re-eval­u­a­tion, re­fer­ral for test­ing, on­go­ing multi-dis­ci­plinary con­sul­ta­tions and long-term med­i­cal guid­ance. The ser­vice is pro­vided for a pe­riod of at least 3 months and avail­able upon need through­out the cus­tomer’s med­i­cal jour­ney.

“Pa­tients with se­ri­ous med­i­cal con­di­tions of­ten have many ques­tions about their care op­tions and ex­pe­ri­ence a great deal of stress and anx­i­ety. They need on­go­ing sup­port through­out their treat­ment jour­ney to help them cope with com­pli­ca­tions. The case man­age­ment ser­vice from Medix serves as a bridge be­tween the pa­tient and the com­plex world of med­i­cal care,” ex­plained Ms Melita Teo, chief op­er­a­tions of­fi­cer of AIA Sin­ga­pore. “

AIA Sin­ga­pore’s ground­break­ing part­ner­ship with Medix com­ple­ments its ex­ist­ing suite of com­pre­hen­sive health­care pro­grams and ser­vices, such as AIA Qual­ity Health­care Part­ners (AQHP), AIA Med­i­cal Concierge Ser­vice, and AIA Vi­tal­ity. Through AQHP, AIA Sin­ga­pore has formed a di­rect part­ner­ship with over over 270 qual­i­fied med­i­cal spe­cial­ists, pro­vid­ing cus­tomers with peace of mind and en­sur­ing a com­pre­hen­sive health­care propo­si­tion for them. Pol­i­cy­hold­ers can eas­ily make an ap­point­ment through the AIA Health­care mo­bile app, the AIA web­site, or the AIA Med­i­cal Concierge hot­line. AIA Max Es­sen­tial A and A Saver pol­i­cy­hold­ers will then be able to avail of com­pli­men­tary ser­vice from Medix to en­sure the most ac­cu­rate di­ag­no­sis and best pos­si­ble treat­ment for se­ri­ous med­i­cal con­di­tions.

Through AIA Vi­tal­ity, mem­bers can en­joy ben­e­fits when they take ac­tive steps to lead­ing health­ier life­styles, such as ex­er­cis­ing or eat­ing healthily and even go­ing for their AIA Vi­tal­ity Health Checks. AIA Vi­tal­ity is the first-in-mar­ket well­ness pro­gramme backed by be­hav­ioral science. “Our cus­tomers are im­por­tant to us and we want to be there for them, as their part­ner for life,” said Patrick.

“In over 55% of the cases, un­nec­es­sary con­sul­ta­tions, tests, treat­ments and pro­ce­dures were avoided.”

A team of 300 in-house doc­tors pro­vide pa­tients with the best care pos­si­ble

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