Swiss excellence with a Singaporean touch
Hilti Singapore is set to bringing state-of-the-art digital solutions as an answer to local construction sector’s woes. VP Bank caters to its client’s individualised needs with top-notch advisory services.
When Hilti first opened its doors in Singapore 50 years ago, no one could have predicted that the city-state would play a crucial role in the company’s global growth story. Hilti Singapore has grown from its humble beginnings to become a true leader in the domestic construction sector, driving innovation through cutting-edge products and services.
“As part of the global company, Hilti in Singapore is very strongly connected and supported by strong global team and lead markets, such as Switzerland,” said Gavin
Gui, general manager of Hilti Singapore. “We trace our roots to Schaan, Liechtenstein, where Hilti was founded in 1941 and where we have our global headquarters and Innovation Centre. Globally, we run a direct sales business model across 140 countries.”
Hilti’s products and services are proof of its commitment to improving construction productivity and safety. In the past few years, together with its customers in Singapore, the company has been actively exploring faster and safer ways of doing construction projects.
“All construction companies face double challenges of increasing labour costs and lower bidding price. Therefore, they badly demand for savings in operations. Such challenges lead to great opportunities for improvement in productivity and safety, which perfectly fit into what Hilti can offer,” explained Gavin. “This is why most of our premium drilling machines come with safety features to help prevent jobsite injuries. Also, our cordless power tools and dustless solution have in recent years become a health, safety, and environment (HSE) recommendation in many key projects in Singapore,” he added.
On top all of these, Hilti also provides customers with its state-of-the-art Fleet Management solution. This is an all-inclusive service, which helps customers manage their inventory and maintenance of Hilti tools, reduce the risks of downtime, and, hence, save money and improve productivity.
Hilti is also actively investing and developing construction solutions, using the Internet-of-things (IOT) to connect physical objects with digital information and processes. Its latest product is the On!track Asset Management, which provides critical information with a single click.
“On!track gives customers complete clarity into what assets they have, where the assets are, and who is using them, and when the assets need maintenance. With this critical information at their fingertips, our customers can efficiently get their assets where they need to be—keeping their jobs on track and profitable,” Gavin said.
Strength in diversity
Apart from its innovative services, Hilti is also proud of its elite workforce in Singapore. It has over 170 talented professionals from more than 25 countries, with vast diversity in terms of academic background, work experience, age, and gender. “Singapore is a strategic location for our talent development for local and global leaders. We have exported dozens of Singaporean talents to our HQ and other markets. Singapore is also a fantastic destination for the talents from other parts of Hilti world. Even in the downturn, we have expanded our sales, engineering, and service teams,” Gavin said.
Through its committed professionals,
Hilti helps its customers ease into its IOT services. “The technology is the enabler, but people makes the difference,” Gavin noted. “We understand that digital transformation requires organisational change management and a focus on people. We set up a dedicated service team to offer professional on-siteanalysis.”
The company also interacts daily with more than 9,000 contractors and engineering firms through its direct sales team, engineers, customer service, Hilti Store, and Hilti Online. By building in-depth connections with its clients, Hilti has established itself as a market leader in construction, providing solutions for fastening systems, power tools, and fire protection.
Apart from its investments in manpower, Hilti also remains committed to investing in infrastructure. Looking forward, Gavin is optimistic on Hilti’s future prospects in Singapore and the wider region.
“To celebrate our 50-years presence in Singapore, we will invest even more. We have established our regional hub, Hilti
Asia Pacific Pte Ltd, to accelerate Hilti’s development in ASEAN, India, Australia, and New Zealand, and build a modern Regional Training Centre facility. With these, we are ready to bring more global innovations and contribute more to the development of Singapore’s construction sector,” he says.
“All construction companies face double challenges of increasing labour costs And lower bidding price.”
Gavin Gui, general manager of Hilti Singapore