MyRepublic Digital turns to Boomi to accelerate digital transformation
MyRepublic Digital, the digital transformation company powering MyRepublic, has implemented the Boomi AtomSphere Platform to improve the efficiency and performance of its Encore platform.
As the digital engine behind a telecom operator’s business support systems, operations support systems, and customer experiences, MyRepublic Digital’s Encore platform manages many live processes across order fulfilment, billing, service assurance, mobile apps and chatbots.
With Boomi’s low-code integration solution, MyRepublic Digital has successfully performed automation enhancements to its Encore platform and enabled reusable configuration for integration with third-party vendors and partner payment gateways. This has helped the company to simplify its digital ecosystem through Boomi’s vast selection of technology and application connectors.
“With Boomi, we’ve been able to expand the scope of our automation and increase Encore’s end-to-end order processing efficiency, which ultimately helps us deliver the frictionless experience customers expect from digital brands. For instance, we’ve observed a marked reduction in the customer waiting time for modems between one and two business days, allowing us to provide faster service,” says Gary Liew, managing director for Platform at MyRepublic Digital.
He continues: “We also appreciate how the Boomi AtomSphere Platform kept the customisation of interfaces at a minimum, which accelerated the integration process. Scalability, flexibility, and simplification to accelerate transformation are principles that we and Boomi share, and our success together has allowed us to explore new facets of what we can deliver better.”