FIVE NDC BENEFITS FOR CORPORATE TRAVELLERS
This is according to FCM Travel Solutions:
1. Offers tailored to your preferences – With NDC, travellers can choose to save their information to their profile. By saving your information, you can have the benefit of easily customising your search results. Thanks to NDC, airlines will also be able to access any personal information the customer is willing to share to construct an offer tailored to that specific client.
2. Faster service from your travel agent – For the travel agent, the new communication standard means they can pay for a preferred seat, add additional baggage or re-order catering through any GDS they are using, instead of having to book this on the airline’s website. Right now, if you want to book pre-boarding or pre-pay for your luggage with the travel agent or the TMC, the consultant has to leave the GDS. With NDC, agents will be able to shop for all these services in a single transaction in one place. For the traveller, this means that the travel agent will be able to offer you a lot more options in a more efficient way, whether you would like extra legroom, extra baggage fees, comfort class upgrades or special meals.
3. A visual representation of what to expect from your travels – Since NDC is based on a high-quality XML standard, both travellers and travel agents will have access to a rich content experience with pictures and videos. It also makes it easier for you to compare several items (and airlines) at once. For travel agents, the visual representation means it becomes easier to communicate with clients about product differentiation beyond price and schedule.
4. The ability to compare apples with apples – It can sometimes be hard to understand exactly why your travel agent or TMC advises you to pay more for a flight that leaves at about the same time and follows the same itinerary. Thanks to NDC, the travel agent or TMC can show you what the seats on your chosen airline look like, help you compare what you can expect from the lounge, and what mileage you earn on each airline.
5. An easier way to book low-cost carriers – The rise of low-cost carriers, which were traditionally outside the GDS, have seen travel managers lose visibility and control of a growing proportion of their air spend. NDC could help in this regard. IATA explains that for low-cost carriers with no GDS presence, NDC will enable such a carrier – which today only sells direct to the customer – to sell via travel agents and TMCs, using technology compatible with their website.