Business Traveller (Africa) - - TMCS IN AFRICA -

This is ac­cord­ing to FCM Travel So­lu­tions:

1. Of­fers tai­lored to your pref­er­ences – With NDC, trav­ellers can choose to save their in­for­ma­tion to their pro­file. By sav­ing your in­for­ma­tion, you can have the ben­e­fit of eas­ily cus­tomis­ing your search re­sults. Thanks to NDC, air­lines will also be able to ac­cess any per­sonal in­for­ma­tion the customer is will­ing to share to con­struct an of­fer tai­lored to that spe­cific client.

2. Faster ser­vice from your travel agent – For the travel agent, the new com­mu­ni­ca­tion stan­dard means they can pay for a pre­ferred seat, add ad­di­tional bag­gage or re-or­der cater­ing through any GDS they are us­ing, in­stead of hav­ing to book this on the air­line’s web­site. Right now, if you want to book pre-board­ing or pre-pay for your lug­gage with the travel agent or the TMC, the con­sul­tant has to leave the GDS. With NDC, agents will be able to shop for all these ser­vices in a sin­gle trans­ac­tion in one place. For the trav­eller, this means that the travel agent will be able to of­fer you a lot more op­tions in a more ef­fi­cient way, whether you would like ex­tra legroom, ex­tra bag­gage fees, com­fort class up­grades or spe­cial meals.

3. A visual rep­re­sen­ta­tion of what to ex­pect from your trav­els – Since NDC is based on a high-qual­ity XML stan­dard, both trav­ellers and travel agents will have ac­cess to a rich con­tent ex­pe­ri­ence with pic­tures and videos. It also makes it eas­ier for you to com­pare sev­eral items (and air­lines) at once. For travel agents, the visual rep­re­sen­ta­tion means it be­comes eas­ier to com­mu­ni­cate with clients about prod­uct dif­fer­en­ti­a­tion beyond price and sched­ule.

4. The abil­ity to com­pare ap­ples with ap­ples – It can some­times be hard to un­der­stand ex­actly why your travel agent or TMC ad­vises you to pay more for a flight that leaves at about the same time and fol­lows the same itin­er­ary. Thanks to NDC, the travel agent or TMC can show you what the seats on your cho­sen air­line look like, help you com­pare what you can ex­pect from the lounge, and what mileage you earn on each air­line.

5. An eas­ier way to book low-cost car­ri­ers – The rise of low-cost car­ri­ers, which were tra­di­tion­ally out­side the GDS, have seen travel man­agers lose vis­i­bil­ity and con­trol of a grow­ing pro­por­tion of their air spend. NDC could help in this re­gard. IATA ex­plains that for low-cost car­ri­ers with no GDS pres­ence, NDC will en­able such a car­rier – which to­day only sells di­rect to the customer – to sell via travel agents and TMCs, us­ing tech­nol­ogy com­pat­i­ble with their web­site.

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