The tor­ture I en­dure try­ing to can­cel Telkom ser­vice

Cape Argus - - BUSINESS -

I AM sure you have had s-o-o-o-o-o many of th­ese e-mails.

I have filled in a form to can­cel my ser­vice. I have emailed any Telkom email ad­dress I can find (from all the com­plaints on­line), most of which do not even work, they just re­turn im­me­di­ately, but I got about two or three to ac­tu­ally send and re­ceived no re­ply of course.

I have only been strug­gling for about seven to 10 days now, but I want it can­celled. I have al­ready moved on and the line is just sit­ting there for any­one to use as they please be­cause I can­not get it can­celled.

I went into the Cen­tury City Telkom shop, a very pleas­ant as­sis­tant told me they no longer use the form and I must can­cel on­line us­ing the Telkom app. Well, I laughed, and laughed, and laughed.

Any­way, I stand with her, give her my phone and let her do it. We try to reg­is­ter me on the app – it says I am al­ready reg­is­tered. We try to lo­gin – it will not ac­cept a pass­word, so we change the pass­word.

We get a one-time-pin to en­ter but would you be­lieve it, be­fore one can en­ter any­thing, it logs us out again.

Any­way, af­ter an hour we even­tu­ally get on to the site but no, it says my ac­count does not ex­ist. I have no ac­counts.

So we try to link by ac­count us­ing the cor­rect ac­count num­ber and phone num­ber and low and be­hold, it is not a valid ac­count (yet I am hap­pily billed for it ev­ery month).

Long story short: my bat­tery ran out be­fore we got any­where.

So I go to the IT spe­cial­ist at work: ex­actly the same is­sue, no mat­ter what route you take, there is al­ways some­thing that is in­valid. No ex­pla­na­tion of what it thinks is wrong, just in­valid, and you can­not get any fur­ther.

Sorry, says the IT ex­pert, you are go­ing to have to call their fault and ser­vices line.

Yes, af­ter an hour of lis­ten­ing to “you can buy our Free Me prod­uct, you will not have to pay for What­sApp calls” – are they kid­ding me?

Now imag­ine how many times I heard about “Free Me” in an hour.

Yes, I put the phone down, even though I am that des­per­ate to can­cel my phone, I could not take more than 60 min­utes of that tor­ture.

I saw in the let­ter ti­tled “Two har­row­ing years to can­cel Telkom ser­vice” that you man­aged to get that one can­celled.

Please work your magic for me: I do not know what else to try ex­cept to set up camp in the Cen­tury City shop for a month or two. Colleen Durston

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