Telkom has yet to respond to my complaint of almost a month ago
I’VE JUST read your write-up on Telkom’s “new” head of customer service.
The fault with my email was reported on August 14, 2018 at 9.56am.
Since then multiple phone calls to have the matter rectified have proven fruitless.
I would have received better service by talking to a brick wall, although one responder, Leseko, tried his best to assist.
Maybe you have a direct line to this new head and can get the matter sorted for me?
A person can only get as far as the initial customer service line and thereafter supervisors and management are the “untouchables”.
According to the “tier 3”, I think they are, the next “tier up” doesn’t have access to telephone lines, only e-mail to receive customer complaints!
You have to rely on the first tier to actually get your complaint up there where the “intelligentsia” (as they obviously think of themselves) sit.
I have exhausted all avenues open to me, with the last option of obviously cancelling my Telkom connections.
If you have the time, I would appreciate your assistance.
Keep well and have a great day.