In­tel­li­gent way to deal with data

Cape Argus - - METRO - AN­DREW HOSECK Hoseck is chief op­er­at­ing of­fi­cer at In2IT Tech­nolo­gies

RO­BOTIC process au­to­ma­tion (RPA) has ex­isted for many years. Ev­ery time you com­plete an on­line claim, cap­ture an in­voice on a sys­tem, or re­quest com­par­a­tive in­surance quotes or flight prices, RPA is the in­tel­li­gence “en­gine” in the back­ground.

Its func­tion is to cap­ture your data and as­cribe mean­ing to it on the back end in or­der to deliver an out­come: your claim out­come, to­tal monthly in­voices or the cheap­est way to get to your next over­seas des­ti­na­tion. An au­to­mated process rather than a hu­man ex­e­cut­ing a se­ries of tasks.

How­ever, RPA has tra­di­tion­ally been used to eas­ily iden­tify, al­lo­cate and re­spond to struc­tured data – eas­ily iden­ti­fi­able, lo­cat­able and sortable data – such as that en­tered into pre-scripted forms. Un­struc­tured data has been more dif­fi­cult to man­age with RPA, as it is so var­ied and in­con­sis­tent. The in­cor­po­ra­tion of Ar­ti­fi­cial In­tel­li­gence (AI) into RPA sys­tems is chang­ing this though.

AI is help­ing RPA be­come more ef­fi­cient, re­spon­sive and in­tu­itive. For ex­am­ple, pre­vi­ously when you scanned a new, un­known in­voice into your sys­tem, the RPA wouldn’t know what to do with it.

This was be­cause the in­for­ma­tion wasn’t lo­cated in the places that the RPA ex­pected to pull the data from. The au­to­mated sys­tem failed and man­ual in­ter­ven­tion was re­quired. Now the in­tel­li­gence built into RPA helps to iden­tify rel­e­vant data, re­gard­less of the place­ment.

AI to­gether with ma­chine learn­ing en­ables a ro­bot to learn and adapt the way it re­sponds and re­acts based on what it learns. As sys­tems and data col­lec­tion be­come more com­plex, tra­di­tional RPA sim­ply isn’t up to the task. From be­ing a sys­tem that sim­ply au­to­mates a pre-pro­grammed process, RPA is now help­ing busi­nesses achieve a new level of ser­vice de­liv­ery.

To­day’s cus­tomers have be­come ac­cus­tomed to in­stant grat­i­fi­ca­tion – a world where they can shop at any time, com­plete a claim or as­sess­ment when­ever they have the time or do their tax re­turn at 2am. In fact, we’ve be­come so used to an al­ways-on world, that we ex­pect the pre­dicted re­sults of our tax re­turn im­me­di­ately af­ter com­plet­ing it – re­sults that can be de­liv­ered even if pro­cess­ing re­quires in­ter­ac­tion with mul­ti­ple sys­tems and the com­ple­tion of var­i­ous tasks – thanks to RPA.

In the broad­est sense, RPA helps busi­nesses au­to­mate pro­cesses for greater ac­cu­racy, ef­fi­ciency and op­ti­mi­sa­tion. This trans­lates into faster, bet­ter ser­vice for cus­tomers.

Newspapers in English

Newspapers from South Africa

© PressReader. All rights reserved.