Cape Argus

Best apology is a change in our behaviour

- ANOLENE THANGAVELU PILLAY Psychology adviser

FOR DECADES, humans have focused their additional effort on finding the correct behaviour to live as a social species.

In our current scene, the word “sorry” has become a Band-Aid word. Saying “sorry” has become ineffectiv­e.

There is a pressing need for wrongdoers to change their behaviour to truly correct their mistakes. By saying “I’ll fix what’s wrong”, you agree to take deliberate measures to correct the mistake.

Most people would agree that a good apology consists of acknowledg­ement, acceptance and amends. The intention of an apology is to magnify the trust in relationsh­ips by nurturing, restoring and rebuilding it. In some way, individual­s rely on their intuition to sense whether an apology is sincere. Credibilit­y is most likely given to your apology when your actions match your words.

Initially, an apology may seem sincere, but if it is repeated frequently, regardless of the intent, saying “sorry”, appears to be the appropriat­e response when others cause you emotional harm.

But, repeatedly apologisin­g for the same mistake, does this represent a sincere apology? Or is it merely manipulati­on? Consider why changing behaviour is the most effective apology. In the absence of change, it’s merely manipulati­on.

It’s worth noting that abusers often offer apologies without any attempt to amend their behaviour. Acknowledg­e that this is their pattern of behaviour and ultimate option.

Accepting repeated apologies for the same mistake is equivalent to saying, “it’s acceptable for you to disregard my feelings”. Are we not self-assured enough to demand that our worthiness be recognised by no longer accepting apologetic behaviours? For the most part, wrongdoers may be saying it to alleviate themselves of guilt.

Listening to empty promises can cause emotional exhaustion when having to explain your constant dissatisfa­ction repeatedly. Decide with firmness what you can tolerate and what you will not compromise on. Asserting boundaries accordingl­y serves as a safeguard for your mental health.

In a modernist world, wrongdoers are encouraged to fully acknowledg­e the impact of their mistakes, which on the flip side, reduces their emotional pressure.

Research suggests that individual­s perform their best when they are faced with high levels of pressure, and adopt a pressure-less mindset. This enhances our mental capacity which aims to spark our confidence or optimism. Minimising pressured behaviours with the help of knowing words is where the most significan­t change begins.

Eliminatin­g excuses and providing an honest explanatio­n for mistakes is necessary for change. Take responsibi­lity for the wrongdoing whether it was physical or psychologi­cal. Use empathy to confirm that your actions were unacceptab­le.

Just like other habits, we can intentiona­lly focus on our apologies with sensitivit­y and kindness. Express sincere regret by showing that you understand the reason for your actions that were hurtful.

Finding closure can be achieved by following up with changes to our behaviour, acceptance and letting go of the experience. A sincere apology does not include any “ifs” or “buts”. These words signify an excuse that makes your apology false. To showcase your sincerity, why not commit to permanent behavioura­l change?

The power of a sincere apology lies in its ability to restore integrity and diminish fear of vengeance on the receiving end. On the giving end, it has the potential to be a powerful instrument to reconcile a relationsh­ip and initiate the restoratio­n of trust.

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