CityPress - - Business -

voice and the em­pa­thy that comes with it, es­pe­cially when robo ad­vice comes with a stan­dard­ised script.

Fea­tures to be im­proved on, ac­cord­ing to Eliasov, in­clude busi­ness loan and home in­sur­ance ap­pli­ca­tions, gov­ern­ment grant dis­tri­bu­tions, peer to peer pay­ments and loans, home af­fairs ap­pli­ca­tions, and im­prov­ing the tech­nol­ogy to re­place the use of cards with smart­phones.

“There is also much to be said for im­prov­ing bio­met­rics and se­cu­rity for ver­i­fi­ca­tion as smart­phone bank­ing pro­gresses. Adding th­ese ad­di­tional fea­tures will bode well for the long-term goal to make the branch ob­so­lete,” he says.

Newspapers in English

Newspapers from South Africa

© PressReader. All rights reserved.