Lights on at home affairs

Ihad a wonderful experience recently at the home affairs department in Fleet Street for an ID application. I was dreading queuing for hours, unprotected from the weather.

But then I saw an advert that said visits can now be arranged online, and this turned out to be a wonderful and free-flowing ID application exercise. I was in and out of their offices in 25 minutes flat!

There was only one gremlin in the new system: online applicants still have to ask for direction once inside the office. Signage inside the building would really help.

Thank you, DHA, for the excellent digital service! And welcome to the 21st century! — Linda Mabi, Beacon Bay