Foschini’s ‘Royal Secret’ service

I WOULD love to take my hat off to Foschini, Pavilion, for good service.

I purchased a dress sometime in November last year, but as I was away on holiday, I did not get the opportunity to wear it.

This year, however, when I tried on the dress, the zipper did not go all the way up.

As I was in a hurry, I didn’t give it much thought.

When I tried it on again a few weeks ago, I had the same problem.

As I did not have a cash sales slip, I e-mailed Foschini head office, and Radha, from the above branch, told day, seven days a week.

“We have a dedicated Incident Response Team to answer any more urgent issues. If we receive a report that a driver or rider has acted dangerously or inappropriately, we suspend their account, preventing him me that she would help by obtaining the dress from another branch with no questions asked.

I thought this was excellent service.

Then two weeks ago, Foschini advertised the perfume Royal Secret at a discounted price.

I wanted to call the branch and ask them to set aside two bottles. However, their telephone lines were down and when I did go to the store last Friday, they were sold out.

I then checked online and found that the Gateway branch had stock. However, or her from accessing the platform while we investigate. Rider and driver accounts can be suspended permanently.”

Two weeks after the complaint on Taxify’s app, they still haven’t looked at my message, which doesn’t exactly fill one there was a charge to courier it to the Pavilion.

I was very disappointed at hearing that.

Once again, I e-mailed the customer service, indicating my disappointment with the charge.

This morning Emmanuel Naidoo called to inform me that he had dropped off the perfume at the Pavilion branch for me to fetch. That was amazing.

I thought that this was worth mentioning. Hats off to Foschini.

Thank you for a brilliant column. LATHA SINGH with confidence that they are listening to customers.

It’s a pity, because most of their drivers are competent, hard-working people. But my question remains: how do the dangerous drivers slip through the cracks?