What now for Burchell’s?

HOW strange it was to read the article in last night’s paper, as I have just had an incident with my Burchell’s Bush Lodge timeshare.

I didn’t realise how serious the situation was and I was in the process of selling my week as we never use it, when this was brought to mine and the buyer’s attention, who, of course, didn’t want this headache! So we sit with Simon Letouze responded: “Open and honest reviews are core to making Airbnb a trusted travel platform for millions of hosts and guests in 191 countries around the world. Airbnb’s review system allows hosts and guests to leave reviews only after a stay has taken place, adding to the authenticity of each booking.

“Unfortunately, we made the wrong decision to remove the review. We’ve apologised to the guest and worked to make things right.

“The review mentioned ‘Uber’, which would class as a violation of our content policy for reviews where we state we don’t allow advertising or this hot potato!

In plain terms, can we lose the week we own?

And why must we continue paying levies, which are a pricey R6 500, when we can lose our week anyway?

Like most people, I don’t read all the minutes and we live in Durban and don’t come to the meetings, so I am really not up to date with this whole case. other commercial content, company logos, links, or company names. As a result of an investigation, we have reinstated the review.

“We regret that the decision made by our customer experience team member and we have taken steps to ensure that doesn’t happen again.”

Presumably those steps would entail allowing hosts and guests to revise their reviews. Leclezio has been promised a refund of the surcharge.