Service quality a game-changer for residents of Cato Manor

RECENT polling research points towards a fierce contest for the control of Kwazulu-natal as the ANC’S grip on power is being challenged by its political foes.

At the heart of this contest is the quality of service delivery in the province.

The struggles of Cato Manor’s informal settlement residents is a case in point.

Despite endless promises to provide quality services such as housing, water and sanitation, the demands of this community for a better life have fallen on deaf ears, according to some residents.

“After years of promises, nothing has changed regarding decent housing. Politicians need to fulfil their campaign promises,” said Cato Manor community member Moreen Thusi.

Thusi also lamented the lack of accountability and transparency on service delivery-related issues.

“We need new ideas and accountability. Potential new voices and commitment to holding the government responsible for its commitments could be provided by the DA or EFF,” she said.

Another resident, ANC supporter Thabani Magubane, said that while the governing ANC had made some progress, there was a lot more it could have done to improve the lives of Cato Manor residents.

He said: “The party has the knowledge and resources to make significant progress. They have the networks to make things happen and are aware of our difficulties.”

As opponents of the ANC – such as the Economic Freedom Fighters, Democratic Alliance and Inkatha Freedom Party – have ramped up their efforts to sell their election promises to the Cato Manor community, it is becoming evident that the resolution of issues around the delivery of quality services will be a game-changer in the upcoming election.