Contract clients automatically receive an extra month to use their remaining plan data. Any promotional data such as free streaming or Night Surfer data are excluded.
Your old data from the previous month is used first, before the new data from your contract plan takes effect. So April’s unused data is transferred to May. But if you haven’t used it by the end of May, it expires.
Your unused data is carried over to the new month automatically and free of charge.
Telkom’s prepaid customers will now also automatically get the chance to use remaining data for an extra month, at no extra cost.
It’s not even necessary to buy a new data bundle. Even Telkom prepaid clients who buy smaller data bundles (from 25MB to 500MB) now get to use that data for longer, says Telkom spokesperson Nomalungelo Faku.
For lower-income customers who can only afford smaller data bundles of between 25MB and 500MB, Telkom has extended the data validity for six months.
“We believe this is in the spirit of the new regulations,” Faku says.
“Typically, these customers rely on data bundles mainly to communicate via WhatsApp or send emails.”
For customers who use data for video-streaming or data-intensive applications, the current extension of another month is sufficient, Telkom reckons.
“It’ll provide these users with more time to deplete their data as the rollover is free and rollover data will be consumed first.”