On contract

Contract clients au­to­mat­i­cally re­ceive an ­ex­tra month to use their re­main­ing plan data. Any pro­mo­tional data such as free stream­ing or Night Surfer data are ex­cluded.

Your old data from the previous month is used first, be­fore the new data from your contract plan takes ef­fect. So April’s un­used data is trans­ferred to May. But if you haven’t used it by the end of May, it ex­pires.

Your un­used data is car­ried over to the new month au­to­mat­i­cally and free of charge.

On pre­paid

Telkom’s pre­paid cus­tomers will now also ­au­to­mat­i­cally get the chance to use re­main­ing data for an ex­tra month, at no ex­tra cost.

It’s not even nec­es­sary to buy a new data bun­dle. Even Telkom pre­paid clients who buy smaller data bun­dles (from 25MB to 500MB) now get to use that data for longer, says Telkom spokespers­on ­No­ma­lun­gelo Faku.

For lower-in­come cus­tomers who can only af­ford smaller data bun­dles of be­tween 25MB and 500MB, Telkom has ex­tended the data va­lid­ity for six months.

“We be­lieve this is in the spirit of the new reg­u­la­tions,” Faku says.

“Typ­i­cally, these cus­tomers rely on data bun­dles mainly to com­mu­ni­cate via What­sApp or send emails.”

For cus­tomers who use data for video-stream­ing or data-in­ten­sive ap­pli­ca­tions, the cur­rent ex­ten­sion of an­other month is suf­fi­cient, Telkom reck­ons.

“It’ll pro­vide these users with more time to de­plete their data as the rollover is free and rollover data will be con­sumed first.”

Newspapers in English

Newspapers from South Africa

© PressReader. All rights reserved.