Key growth areas
1 In a 2018 survey, 400 financial intermediaries gave us an average score of 90% for client service. That's something we're very proud of as our clients mean everything to us. For the past two years in a row, Glacier was chosen as a finalist in two categories in the annual FIA (Financial Intermediaries Association of Southern Africa) Awards. Nominations for these awards are made by the financial intermediaries, a testament to our commitment to superior products and service delivery. Looking ahead, our financial intermediary partnerships will continue to be key. The relationship with our 2000 Sanlam Financial Advisers as well as 2500 Independent Financial Advisers is critical to the dream of empowering clients with wealth-creating advice.
2 Glacier is now one of the biggest investment platforms in the country and we'll continue to cement our top podium position through service. We'll leverage our existing market segment, whilst championing channel and product diversification to expand our audience profile. We're creating new products to appeal to the middle market and younger markets.
3 We're tech-focused. With Industry 4.0 here, we're continuously looking to create flexible cost-effective products, plus a seamless user experience. Expect more solutions like our online Glacier Investment Hub in the future.
4 We’ll concentrate on our ability to innovate collective investment solutions, such as the Glacier AI Flexible Fund of Funds, through Glacier Management Company, a registered manager of collective investments.
5 We’ll also continue to capitalise on our Sanlam connection, especially around the Group’s Africa expansion efforts. Sanlam is currently in 33 countries and counting. That presents a great deal of opportunity for Glacier.
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