How clients rate their wealth man­agers and pri­vate banks

Financial Mail - Investors Monthly - - Cover Story -


pri­vate banks se­lect the win­ners of the Peo­ple’s Choice Awards by com­plet­ing a com­pre­hen­sive on­line sur­vey. Their rank­ings are ex­tremely im­por­tant to the par­tic­i­pat­ing firms and the process forms an in­te­gral part of the sur­vey.

The opin­ions of clients in any mar­ket seg­ment are vi­tal in as­sess­ing ser­vices and prod­ucts. In our sur­vey th­ese opin­ions also serve as one of the checks to the in­for­ma­tion pro­vided by the firms them­selves.

We asked clients about their ser­vice providers in an on­line ques­tion­naire ear­lier this year. This year 5,820 peo­ple par­tic­i­pated. The large num­ber en­hances the cred­i­bil­ity of the sur­vey. Th­ese awards are based purely on that feed­back. The ques­tions that feed di­rectly into the rank­ings re­late to the fol­low­ing:

• Sat­is­fac­tion lev­els with prod­ucts and ser­vices • In­vest­ment re­turns • Whether clients be­lieve they are get­ting value for money

• Whether clients would rec­om­mend their ser­vice providers.

We also ask ques­tions re­lat­ing to why clients use wealth man­agers and pri­vate banks and whether their needs are be­ing met. Clients also add com­ments on as­pects not cov­ered by our mul­ti­ple-choice ques­tions.

NFB Pri­vate Wealth Man­age­ment wins the Peo­ple’s Choice Award as the Top Wealth Man­ager and In­vestec Pri­vate Bank is the Peo­ple’s Choice of Top Pri­vate Bank.

Th­ese win­ners are dis­cussed in more depth in the main ar­ti­cle. All those who com­pleted the on­line client ques­tion­naire for the Peo­ple’s Choice awards were en­tered into a ran­dom draw to win R10,000 in cash to be de­posited into their pri­vate bank or wealth man­age­ment ac­count. CON­GRAT­U­LA­TIONS to our R10,000 cash win­ner: An­to­nio Rosetti, a client of Absa Pri­vate Bank.

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