CEO LETTER
Hello, and welcome aboard this FlySafair flight. I’m so glad that you are giving us the opportunity to share our passion for flying with you.
We love seeing more people fly and uniting them with who and what they love. It is for this reason that we always try and keep our prices as low as possible, and are constantly growing our offerings.
We recently added flights between Port Elizabeth and Durban, as well as East London and Durban, which will give more people travelling between these destinations the chance to fly.We will soon add more aircraft to our fleet as well, in order to increase the frequency of flights on some of our routes.
We will be sharing a little bit of our world with you from mid-March with a new TV commercial in which we share some of the stories from our staff and passengers. So keep an eye out for it and let us know what you think of it.
With the first quarter of 2018 quickly drawing to a close, we are in the process of preparing for the busy Easter weekend and the upcoming school holidays at the end of the month.
It’s important to remember that these peak period seats tend to sell out fast, and waiting to make a booking always works against customers. Not only do flights sell out, but ticket prices tend to rise quickly due to the higher demand during these periods. If you haven’t already done so, I urge you to book your holiday flights now in order to secure the best fares.
We recognize that there are a variety of options available to customers looking for local travel, and our aim is to remain South Africa’s favourite airline. As such, 2018 will see us continuing to focus on customer service and our employees so that we can continue to offer the most affordable, on-time and hassle-free travel solution to our customers.
As part of this, I’d love to hear about your experiences and your ideas. I’m always so grateful when our customers take the time to send us their feedback and suggestions. You can send yours to feedback@flysafair.co.za.We regularly plumb this resource for guidance on where we can improve our service in order to achieve success.
Safe travels, and we look forward to seeing you on board again soon!