Pas­sen­ger Let­ters

Indwe - - Contents -

Dear SA Ex­press

I was re­cently on a flight from East Lon­don to Durban, and the stel­lar ser­vice by one of your cabin crew mem­bers, Bron­wyn, de­serves a spe­cial men­tion. In an era where good cus­tomer ser­vice ap­pears to have fallen by the way­side, it was re­fresh­ing to note Bron­wyn go­ing the ex­tra mile to as­sist and serve the pas­sen­gers on flight SA1306.

Bron­wyn made the ef­fort to en­gage in friendly ban­ter with all of the pas­sen­gers she served, and even seemed to know the reg­u­lar trav­ellers on that route. Her smile and good hu­mour were re­ally in­fec­tious and made the flight that much more pleas­ant.

I sin­cerely hope that the man­age­ment of SA Ex­press have al­ready spot­ted these pos­i­tive qual­i­ties, and that she is on the path to be­ing de­vel­oped for big­ger and bet­ter things within the group. Bron­wyn’s poise, charm, grace and pro­fes­sion­al­ism should be held up as the Utopian stan­dard that other cabin crew mem­bers should as­pire to.

Well done, Bron­wyn, it was an ab­so­lute priv­i­lege fly­ing with you.


Tessa Bren­nan

Con­grat­u­la­tions to Tessa Bren­nan who wrote our win­ning let­ter this month, and walks away with a Sam­sonite Flux 55 cm spin­ner suit­case val­ued at R2,699.

Dear all,

I would like to ex­press my ap­pre­ci­a­tion for the sup­port we re­ceived from your co-worker (we think her name was Faith) in your OR Tambo ticket of­fice when she trans­ferred our book­ing and tick­ets from 19th to 20th March (flight SA1701 to Walvis Bay) – since we had missed the flight on the 19th due to in­clement weather con­di­tions at Heathrow Air­port which caused more than two-hour de­lays.

We are espe­cially grate­ful for your sup­port as we were des­per­ate to travel and ar­rive in Walvis Bay as soon as pos­si­ble, as my wife had lost her mom the pre­vi­ous week and we were anx­ious to join the rest of the fam­ily.

Thank you again for the sup­port and for get­ting us onto the next avail­able flight.

With kind re­gards, Rolf von Ascher­aden Do You Have Some­thing to Say?

Let us know what is on your mind by send­ing an email to cus­tomer­[email protected]­ex­

Let­ters may be edited, short­ened or trans­lated from their orig­i­nal lan­guage. The writer of the win­ning let­ter in the June edi­tion of Indwe will re­ceive a Sam­sonite Flux 55 cm spin­ner suit­case val­ued at R2,699. Flux is the next gen­er­a­tion of zipped polypropy­lene cases and Sam­sonite’s first hard­side range of­fer­ing hid­den ex­pand­abil­ity on all sizes, as­sur­ing even greater pack­ing vol­ume. This col­lec­tion was de­signed to make trav­el­ling eas­ier thanks to its smooth-rolling dou­ble wheels, dou­ble-tube wheel han­dle, and fully lined prac­ti­cal in­te­rior in which to ar­range your be­long­ings. The Flux range is avail­able in black, navy, ocean blue and tan­ger­ine red from Sam­sonite stores, and on­line from­of­sam­ For more in­for­ma­tion, fol­low @House­ofSamSA on Twit­ter and @house­of­sam­sonite on In­sta­gram, or call +27 31 266 0620.

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