Pas­sen­ger Let­ters

Indwe - - Contents -

Hi SA Express

I am a reg­u­lar trav­eller be­tween Kim­ber­ley and Jo­han­nes­burg and am fa­mil­iar with chal­lenges faced by the air­line. De­spite this, I have also noted that some em­ploy­ees are work­ing very hard to main­tain the dig­nity of the air­line, and to pro­mote the brand by en­sur­ing that all its cus­tomers are treated like dig­ni­taries.

On the morn­ing of 22nd Fe­bru­ary, I was trav­el­ling to Jo­han­nes­burg as usual and only re­alised that morn­ing that my travel ar­range­ments had been mixed up. On ar­rival at Kim­ber­ley Air­port with a confused and wor­ried face, one em­ployee, Ms Lois Sakoor, im­me­di­ately ap­proached me and asked if she could help. I told her my predica­ment and she as­sured me that she had noted the chal­lenge al­ready and was work­ing on try­ing to en­sure that I would be on the next flight (talk about know­ing your cus­tomers).

Whilst wait­ing I was ap­proached by Mr Jo­hannes Malule, who also as­sured me that they would en­sure that I would be on time for the meet­ing I was at­tend­ing that af­ter­noon. He told me that I would be placed on standby and not put on a wait­ing list as per the mes­sage from my travel agent, and he ex­plained the dif­fer­ence be­tween the two.

Both these em­ploy­ees con­stantly came to re­as­sure me with calm­ing smiles on their faces that all would be fine. To cut a long story short, I got a ticket and was on time for my very im­por­tant meet­ing. These em­ploy­ees are truly valu­able as­sets to this air­line and must be com­mended. Ser­vice at its best!

Re­gards Mohlouwa Sease

Con­grat­u­la­tions to Mohlouwa Sease who wrote our win­ning let­ter this month, and walks away with a Sam­sonite Flux 55 cm spin­ner suit­case val­ued at R2,699.

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