Hi SA Express

Indwe - - Gadgets -

On 19th Fe­bru­ary, the flight from Richards Bay was sig­nif­i­cantly de­layed due to a bomb scare at OR Tambo in Jo­han­nes­burg, fol­lowed by low cloud in Richards Bay which meant a di­ver­sion to Dur­ban.

On ar­riv­ing at the air­port in Richards Bay I was im­me­di­ately im­pressed by the in­for­ma­tion shared and the pos­i­tive and friendly at­ti­tude of the staff. This started at the car ren­tal re­turns where they ad­vised I keep my keys in case I wanted to drive some­where. The SA Express ground crew brought me up to speed, ad­vised me to sit down and make my­self com­fort­able, and said they would up­date me when they could. Even­tu­ally we were bussed down to King Shaka Air­port with wa­ter and snacks be­ing dis­trib­uted be­fore de­par­ture. On ar­rival we were es­corted through the for­mal­i­ties and kept in­formed. This friendly and pro­fes­sional at­ti­tude con­tin­ued through­out the flight.

The nett re­sult? De­spite a de­lay of over four hours (closer to seven for some), a 130 km bus journey and ar­riv­ing at OR Tambo around 22h30, the pas­sen­gers were all quite re­laxed, with no real ten­sion be­ing shown.

It is a trib­ute to all those in­volved, too nu­mer­ous to men­tion, with each con­tribut­ing to a smooth re­cov­ery from fac­tors be­yond con­trol.

Well done and a fine ex­am­ple to all in the ser­vice in­dus­try! Pete Wil­liams

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