Every month I have to deal with the frustration of the late delivery of my subscription copy of Leisure Wheels. It is normally on the shelves for a number of days before I get my copy.
Several magazines use the same vendor in my area. Things have got so bad someone gave him my number and he called me to ask me to phone him if I have a problem with delivery.
I contacted him regarding non-delivery of my September issue after seeing it on the shelf today in a garage convenience store. His response was that it was delivered four days previously and sent me a photo of my front gate.
This proves nothing! In effect he is calling me a liar. The bottom line is that I have not yet got my copy of Leisure Wheels and I would like to lodge a formal complaint against this incompetent vendor.
He is not doing your publication any good by his poor service. I look forward to receiving my copy of Leisure Wheels but now it has become a monthly source of frustration.
Mike Parsons, Cape Town
Sorry to hear about the issues you are having receiving your copy of Leisure Wheels, Mike. Managing subscription deliveries in recent times has turned into a big challenge, mostly due to the failing postal system, and industrial actions. As if media companies don’t have it tough enough with the printed media under increased pressure... now we also battle to get our products to the consumer, too.
Which is why we have, where possible, reverted to the hand delivery service, as you subscribe to. Unfortunately, as your situation demonstrates, it’s also not perfect. We are following up with the supplier to try and find a suitable solution.
In the meantime, for our subscribers who receive their magazines through the postal services (or don’t, more likely), some sad numbers (at the time of writing):
• Witspos post distribution hub
(Jhb): 29 million letters and magazines on backlog • Tshwane hub: 6.4 million letters and magazines on backlog • Bloemfontein: Backlogs are minimal and manageable • KwaZulu-Natal: 1.8 million
letters and magazines on backlog • Eastern Cape: Backlogs are
minimal and manageable • Western Cape: One million
letters and magazines on backlog.
There’s an old saying that states you are only as good as your weakest link and at the moment, getting the product we spent so much time and effort creating into the hands of our readers seems to be ours. We are nevertheless looking at all options to rectify the matter.