Shoddy service at the mall

WHY is the average person, as an individual, in this country, so forgiving when it comes to shoddy service from any quarter?

People are possibly prepared to join protest marches, but will seldom ever complain on a one-to-one basis. Am I the only one who does this? At a famous fruit and vegetable store:

“Where are the sanitising towels to clean shopping trolleys?”

“Got finished, Sir, I will tell the manager on Monday.”

At the same store:

“How do you expect to sell these already rotten bananas?”

“So sorry, Sir, they are using chemicals that cause this thing.”

At a famous supermarket, in the same, upmarket area:

“Where is the floor manager to control these queues at the tills?”

“I will try to find him, maybe at a meeting.”

At any bank in the very same building:

“Why do you have just one consultant to handle the already six people in the queue? We are off-line at the moment. Don’t you have an app, Sir?”

At a spice shop in the, yes, same complex:

“I went home and realised I was overcharged. Here is my till slip and an image of the price on the product.”

“Sir, I will take your details, but you must return with the actual product, which I will address with the head office on Monday before they conduct an investigation to refund your R10, Sir. No, I am not authorised to handle any of this, Sir.”

All of the above events in one single excursion to this mall. But wait – I have not left yet.

At the exit gate from the help loudspeaker at the boom gate:

“They said I must tell you that I am a pensioner. And I don’t have that tiny extra slip of paper which is now a part of the new parking system.”

After some scuffling and further delay, while I keep my head out of sight from irritated, frenzied, honking motorists behind me. “Apologies, Sir, proceed.” Meantime, at every one of these points, puzzled shoppers looking on at my ranting, raving and raging shake their sheepish heads and murmur: “What an a**h*le!”

“Who does he think he is?” “Why can’t he shop elsewhere ?” And I ask myself: “Yes. Exactly! But where?”