Sars ‘dragged feet on making tax refunds’
THE delays in paying tax refunds was in the top three reported complaints in the SA Revenue Service (Sars), the Nugent Commission of Inquiry heard yesterday.
Chief executive in the office of the Tax Ombud Eric Mkhawane said that around 2016, there were a high number of complaints from taxpayers regarding their tax refunds being withheld.
“People complained that refunds were being withheld for no good reason.”
Mkhawane explained how a taxpayer would be using the same bank account throughout the entire year but when the taxpayer wanted the refund, Sars would ask for bank account verification.
He said even after the cumbersome verification process, there would be up to a three-month delay. The process was adopted to eliminate fraud.
The hearing will resume on Tuesday. – African News Agency (ANA)