Read fine print be­fore sign­ing con­tracts, call­ing off

Pretoria News - - METRO -

MY QUERY is in re­la­tion to with­hold­ing of a de­posit. In light of the Covid-19 pan­demic, many air­lines are al­low­ing free can­cel­la­tion.

How­ever, a travel agency, which works on a se­cure book­ing with R1 000 de­posit ba­sis, re­fuses to re­fund my de­posit. Af­ter in­ves­ti­gat­ing their terms and con­di­tions, it does state that th­ese de­posits are non-re­fund­able.

Please ad­vise as to the le­gal­ity of this in light of the Consumer Pro­tec­tion Act as this pos­ses­sion of a some­what “pre­pay­ment” to­wards the travel amount which is re­tained by the travel agency re­sults in un­just en­rich­ment.

This is es­pe­cially so as some air­lines are al­low­ing free can­cel­la­tion, as well as the ac­com­mo­da­tion it­self pro­vid­ing free can­cel­la­tion. Kindly note that this can­cel­la­tion will be well in ad­vance (two months be­fore in­tended travel).

Please ad­vise whether the consumer has any rights re­gard­ing this.

Your guid­ance would be im­mensely ap­pre­ci­ated as many are left af­fected in light of the pan­demic and some are es­sen­tially forced to can­cel their trips in light of the ban. SI­MONE DA CA­MARA

Ge­orgie: The de­posit seems to be the agency’s ser­vice fee, so not af­fected by the air­line’s own can­cel­la­tion poli­cies. Al­ways read the terms and con­di­tions be­fore sign­ing any ser­vice con­tract.

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