Home Af­fairs live-cap­ture sys­tem suc­cess­fully launched

Public Sector Manager - - IN OTHER NEWS -

The De­part­ment of Home Af­fairs has launched its live-cap­ture sys­tem.

The sys­tem will au­to­mate birth reg­is­tra­tions, re-is­sue mar­riage and death cer­tifi­cates that are al­ready in the na­tional pop­u­la­tion regis­ter and print par­ents’ de­tails in chil­dren’s pass­ports.

The up­load­ing of the new soft­ware be­gan in July, although with some glitches.

Na­tion­ally, of the 38 large of­fices, 29 have been com­pleted. In Gaut­eng, 15 of­fices were suc­cess­fully tested out of the 29 live-cap­ture of­fices in the prov­ince.

“Only ser­vices for smart ID cards and pass­ports will be af­fected in the 184 live-cap­ture of­fices and par­tic­i­pat­ing banks. Other ser­vices will be avail­able. [We are] com­mit­ted to min­imis­ing ser­vice in­ter­rup­tions and [we] apol­o­gise to clients for the in­con­ve­nience caused,” the de­part­ment said.

Home Af­fairs Min­is­ter Malusi Gi­gaba an­nounced that the de­part­ment will be mov­ing to pa­per­less ap­pli­ca­tions for birth, mar­riage and death reg­is­tra­tions, as well as the print­ing of par­ents’ de­tails in their chil­dren’s pass­ports.

“This is another way of ‘meet­ing the fu­ture’, by ris­ing to op­por­tu­ni­ties cre­ated by tech­no­log­i­cal ad­vance­ments for max­imis­ing client sat­is­fac­tion.

“This sys­tem up­grade is part of on­go­ing en­hance­ments of the live­cap­ture sys­tem, to im­prove ser­vice qual­ity by mod­ernising pro­cesses.

Doc­u­ments will now be saved elec­tron­i­cally and be eas­ily re­trieved upon re­quest, as op­posed to the old pa­per-based legacy sys­tem,” Min­is­ter Gi­gaba said at the time.

Home Af­fairs Min­is­terMalusi Gi­gaba.

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