Revolutionising SA's municipalities through standardisation
It is a tragic reality that many South African municipalities are in a state of disarray. Of the country’s 257 local and district administrative areas, 66 are considered dysfunctional. That means more than a quarter of all municipalities are in a state of turmoil.
A Department of Cooperative Governance and Traditional Affairs report presented to parliament towards the end of 2023 also revealed that only 11.67% of municipalities are deemed “stable”.
While Deputy President Paul Mashatile attributes the situation to poor governance, weak institutional capacity, woeful capacity and political instability, corruption also plays a major role.
The Hawks told parliament in 2023, that more than 120 corruption cases were being investigated across all municipalities. At the same briefing in June 2023, Special Investigating Unit Chief National Investigations Officer Leonard Lekgetho said R1.7 billion related to local government corruption was under civil litigation.
Given the huge amounts of money changing hands illegally, tackling corruption may seem insurmountable.
Automated System
However, Muhammad Ali, Managing Director of World Wide Industrial & Systems Engineers (WWISE) and International Organisation for Standardisation (ISO) Specialist, believes there is a simple solution when it comes to municipal procurement and supply chains – automation.
“By working within the Public Finances Management Act [of 1999] and international standards agreed to by the ISO, municipalities can create robust criteria selection, and the automated system can identify the best possible supplier,” he says.
“The system logs must be protected to ensure there is no foul play. Another advantage is that organisations awarded tenders will be appointed faster. At the same time, machine learning can also identify poor performing vendors who do not conform to standards in executing their duties,” explains Ali.
One of the big changes Ali advocates for is boards of directors and top management being held more accountable for what happens in municipalities.
“They need to sign letters of appointment that clearly define the consequences of failing audits with reoccurring findings and how this impacts their leadership role and municipalities’ reputation.”
He says the time has come for the public sector to embrace the ISO standards, which have proved so successful in assisting private sector companies.
“ISO standards promote ef
fective understanding, training and on-the-job implementation. This way, a municipality can see value, understand consequences and ultimately feel satisfied with its performance.
“Insecure employees do not trust the process. That is where we ultimately fail, as no decisions are made. In South Africa, we are over-governed because of insecurities in our processes. But trust, automation and internal quality checks improve these processes,” adds Ali.
He is of the view that systems that ensure the health and wellbeing of the public should also be standardised.
If there is a fatality, the Occupational Health and Safety Act of 1993, can hold the highest person in the organisation responsible. “Once processes, policies and procedures are in place, the employees must understand what is expected of them and who to hold responsible.”
He argues that there are numerous ways in which municipal officials can measure the success of implementing internationally recognised standards.
These include risk reduction, improvements in audit findings and governance, and constructive feedback from the public on improvements that have been made in streamlining processes and finding effective solutions.
He points out that nations like Singapore have adopted ISO standards at municipal level to great effect.
“It has benefited from standards like ISO 18091, the first ISO standard directed at the public sector, which gives guidelines for the implementation of
ISO 9001 for quality management systems. This includes a diagnostic methodology for local authorities to measure the scope and evolution of their processes and services.
“The problem in South Africa
About WWISE:
is there [are] few [people who] understand the importance of using a risk register to optimise processes. This needs to change,” Ali says. ❖
Launched in 2009, Centurion-headquartered WWISE employs 27 full-time ISO consultants who specialise in more than 40 industries, both locally and abroad, implementing ISO standards and training programmes for a broad range of small, medium and large-scale business and organisations. It aims to uphold consistency and quality in an increasingly globalised marketplace.